Free Online Suggestion Box: What It Is + How to Implement It
Many companies believe it’s better to ignore customer comments and suggestions to adhere to their strategy. These companies are the […]
CX
Testimonial Questions: What They Are & Free Examples
Customer testimonials are essential to the success of any company. Good testimonials show the value of your business, build trust, […]
3 Types of CX Insights For Your Business – Tuesday CX Thoughts
In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]
Customer Complaint: Types & How to Handle Them
Customers may be supported in various ways when they voice their opinions, such as an issue with a product or […]
Customer Development: What it is with Examples
Customer development is a Lean Startup Method used to understand a problem and determine if a solution meets customer needs. […]
