Customer Signals: What they are, Types & Examples
Customer signals help us understand our customers better. Specifically, by defining and using signals at scale, we can know if […]
CX
3 Non-Tangible Elements in Experience — Tuesday CX Thoughts
Last week, I wrote about the baseball strike zone and what players, managers and fans demand most from the league […]
10 Best Online Reputation Management Tools
Digital presence is one of the most critical aspects for brands. Despite that, very few have initiatives dedicated to understanding […]
Target Customer: What It Is & How to Identify It
A new company’s first step in developing a marketing plan is identifying its target customer. Your marketing efforts will be […]
B2B Customer Experience: 10 Best Practices to Improve
The customer experience is the best way to show what a company is all about. Customers today want more than […]
