Customizing Spider Graphs – Mean vs. % Agreement Top Box Scoring

You have collected the survey data, now it’s time to analyze it! Want to understand the metrics behind our dashboard? What the difference between mean and % differ? Want to know how to customize your dashboard? Let’s have a look at how this works.

Customizable Spider Graphs – Mean Vs. % Agreement Top Box Scoring

Lately we’ve found ourselves tinkering with our Workforce Data Visualization platform in an effort for businesses to seamlessly make sense of a large quantity of data. With spider graphs, Human Resource managers can visualize employee performance data on a single chart. This helps to quickly identify and act on emerging trends within their workplace.
To get an idea of how we measure and report findings – let’s take a step back and understand the underlying reporting values of a standard six-scale agreement, called Bipolar Likert Scale. The scoring logic is set by default 1-5 with a score of 0 for not applicable responses.

bipolar likert scale

For organizational leaders to make highly informed decisions, there are two powerful ways to interpret and manipulate data in real-time. This is by Mean (Spider Graph) and % Agreement Top Box Scoring. After survey responses are collected, results are displayed on QuestionPro’s Analytics Dashboard using an intuitive spider graph.
This has become extremely popular with an annual cultural survey which team members evaluate the company by mapping cultural value sets against each other. Using QuestionPro’s dashboard, HR Managers can gain insights to morale and identify any gaps which may be inhibiting growth.

Mean (Spider Graph)

The mean uses every value in the data in a sample population. For that reason, the mean is a good representative of underlying data. Ironically, since a mean is an average of a set of numbers we typically do not find in this value in the raw data.
To interpret a spider graph, a user needs to first identify the scale. In the example below, the axis represents the common six-point Likert agreement scale. By hovering over data points, we reveal the overall sentiment of the team is high engagement which is indicated by the highlighted data point is touching the outermost rim. Since the data points are plotted on the same two-dimensional chart, management can derive that more attention is needed around mission and morale initiatives. The overall mean score is incredibly powerful when data is compared and contrasted over time.

spider graph


% Agreement Top Box Scoring

Top-box scoring systems main benefit is simplicity and quickly assessing results. In the absence of benchmarks or historical data, managers look at so-called top-box scoring. You might be asking yourself how QuestionPro groups value into “top box”. It’s actually quite simple – we tally the number of respondents which mark Agree & Strongly Agree.


To understand the sample population’s level of agreement – we’ve coupled top box scoring with the percentage of agreement. The idea behind this practice is that scores strong attitude with a statement are highlighted. For example, in our example of a cultural study the manager will infer that team members(100%) feel a strong sense of employee engagement and which draws attention to areas of improvement, such as, mission and morale.
Keep in mind spider graph mapping is extremely versatile and can also be applied to a variety of employee surveys.

Got an idea on how we can we make this feature even better? Post it on QuestionPro Ideas!

Workforce Dashboard Customization

You requested more dashboard customization options and we listened! In order to deliver the best employee survey resource platform, we added a variety of options to make reports represent the metrics which drives YOUR business. We’ve added customized functionality such as toggle functionality for number of respondents, % Agreement, Distribution, mean, overall and sorting functions. Our workforce dashboard insanely easy and intuitive to customize – Let’s take a look at how this works.
To get started, click on the configuration icon at the top right corner of the section score tile.


Here you will find a variety of tile customization tools nested in Edit & Configure.

section configuration

We’ve designed our dashboard to be flexible in order to tailor for your specific needs. and fired on all data toggles – the preferred configuration used most commonly by our customers.
Let’s break down dashboard metrics:

  • Number of Respondents – Highlights the number of completed surveys
  • % Agreement – Top box score divided by number of respondents
  • Distribution – Color-coded representation of positive/neutral/negative responses
  • Mean – Averages respondent scores
  • Overall – Representation responses of the organization as a whole


We are committed to providing a robust dashboard so people managers can draw meaningful and actionable insights. Stay tuned for more updates – as we continually add new features to our to provide the best information for our users.

Got an idea on how we can we make this feature even better? Post it on QuestionPro Ideas!