Customer experience plays a crucial role across all industries, gaining popularity year after year as a cornerstone strategy in any […]
Customer Experience in Insurance: Importance + Examples
Eye Tracking: What Is It, Usage, Benefits + How It Works?
Eye tracking is the process of recording and analyzing people’s eye movements to learn what elements naturally catch their attention. […]
Wrong CX Response? “Do What You Want!” — Tuesday CX
I recently had an experience that really stands out – but not in a good way. Some days are so […]
Top 12 Complaint Management Software of 2025 | QuestionPro
In today’s business world, where competition is high, customer satisfaction is of the greatest importance. Handling customer complaints quickly and […]
AXA Customer Experience: A Unique Journey Map Strategy
In the competitive world of the insurance industry, where the level of attention and delight given to customers defines a […]
