In such a fierce and chaotic industry as tourism and aviation, it is common to see many companies losing focus […]
United Airlines Customer Experience Actions and Strategies
Thales Group and Its Revolutionary Passenger Satisfaction Technology
The passenger experience is crucial in modern air travel as it can be a make-or-break factor for attracting and retaining […]
American Airlines Passenger Experience: Creating Good Memories
Passenger satisfaction is the primary factor for any airline’s success, and the American Airlines Passenger Experience strategy is well aware […]
360 Feedback Forms: What They Are and How to Create Them
As organizations strive to enhance employee development and foster a culture of continuous improvement, 360 feedback forms have emerged as […]
Customer Health Score: What is it + How to measure?
The Customer Health Score is an extremely important metric to assess the health of a company’s accounts and ensure customer […]
