NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]
30+ NPS benchmarks for leading industries in 2021
10 Tips for designing customer satisfaction surveys
Designing customer satisfaction (CSAT) surveys in the right way is crucial to understand and gauge customer experience (CX). If not […]
How can gamification help improve your customer experience (CX)
What is gamification? Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt […]
Concept testing: Monadic vs sequential monadic surveys
While conducting a market research study, it’s essential to choose the research method which best suits your objectives and produces […]
What can CX dashboards do for you?
We all love surprises – Except when we don’t I’m fortunate in that I really enjoy my job. Part of […]
