How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
Enhanced CX closed-loop system to better address issues raised by customers
Improve survey completion rates by auto-submitting responses
With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The […]
Customer Experience trends
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
How much does a survey cost – A complete guide to the cost of a survey
A survey is defined as the approach taken by market researchers to analyze a particular product or service with the […]
Communities feature update: Email notifications for topics & idea board
It is always good to stay on top of replies coming in for Topics and the Idea board. That’s what […]
