According to a recent study, only 28% of B2B clients fall under the “fully engaged” category. That’s shocking, as disengaged […]
5 Ways to Handle Revenue at Risk
How Artificial Intelligence Is Changing eCommerce
The future is here, and the future is artificial intelligence. A technology that once sounded futuristic is now here, and […]
Customer Effort Score (CES) Vs Net Promoter Score (NPS)
Wondering if you should focus on increasing customer loyalty or decreasing the customer efforts put into the interaction with your […]
How to Understand Customer Effort Score Benchmark?
Customer Effort Score is a measurement parameter to get information about the efforts the customers have to put into your […]
Advantages of mobile diary market research
What is a Mobile Diary? Mobile diary market research is a qualitative research method employed as a way of gathering specific […]
