Love is about to be in the air in a couple of days and people start looking all starry-eyed and […]
Did you swipe right to find your Valentine?
QuestionPro Mobile App introduces Lookup Table
Lookup Table Let’s draw a little, imaginary scenario. You are planning to start a coffee chain, however, you are not […]
Six differences between customer-focused companies and operations-focused companies
Customer-focused companies Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with […]
In The Moment Research: Customer Recall At It’s Best
Stop what you’re doing and take a minute to think back to last week. Go on, give it a try. […]
How a negative Customer Experience got me in retail therapy
You judge it The first thing that comes to mind when we talk about customer service is the experience we […]
