Everyone wants to provide a great customer experience. It’s one of the most important factors that will determine whether or not you make more sales in the future.
A Kanban board is a simple and effective way to improve your customer experience because it provides an easy-to-use visual system for organizing tasks, improving communications, reducing bottlenecks, and increasing productivity.
This blog post will discuss 5 ways that using Kanban boards can help improve your customer experience! But first…
Why use a Kanban system?
When it comes to identifying opportunities for improvement, your busy team members are among the people who can provide the most insight.
But pulling these people off task and facilitating their input may not seem possible: after all, who will get work done while they’re brainstorming and implementing improvements?
This catch-22 is a really unfortunate situation that many teams find themselves in–because they’re too busy with regular tasks to make an impactful change or because of other circumstances like lack of time or resources. So then what’s next?
Kanban systems are a great starting point for teams that want to improve their efficiency. Tracking and managing work in an orderly manner, Kanban offers systematic improvements of any team’s workflow.
Kanban is a systematic approach to tracking and managing work that when used correctly, will naturally highlight opportunities for improvement. Teams can implement these solutions on the same Kanban board they have been using throughout their process.
With this method of simultaneously doing the work and improving how we do it, teams are able to embrace continuous improvements more efficiently than ever before!
1. Kanban visualization of ticket lifecycle
Kanban could become the new standard for visualizing progress in a ticket’s life cycle.
Rather than seeing tickets go through their process from start to finish, Kanban developers see them move forward as they’re completed one by one using just an image and color coding system.
Now you can easily tell where each ticket stands in its journey without having to dig into individual steps!
2. Speeding up customer service workflows
Kanban boards offer an easy way to make customer service more efficient. Kanban boards help in acquiring a better understanding of the support process, as the data is presented in actionable cards sorted into meaningful columns.
They also consolidate all team activity and are good for collaboration with other teams.
3. Increase support staff engagement
Kanban boards bridge the communication gaps between support team members, making it easier for them to collaborate and better serve their customers.
This helps teams respond faster when errors occur so they can prevent unnecessary downtime or risk of a data breach.
Plus, Kanban boards provide rich insight into what’s working well with your users as opposed to just focusing on areas that need improvement.
4. Improved prioritization for support tasks
With the help of priority tickets, it is easier for support agents to decide which ticket they want next.
For example, if there are four critical issues and ten not-critical ones in a queue for incoming requests that need addressing; then when those tasks are represented across priorities first responders can make an informed decision about which task to address.
This ensures high priority incidents don’t take too long or low importance problems disappear into oblivion!
5. Better collaboration amongst support agents
Kanban helps the different teams inside support to collaborate in new ways and keep control of all customer issues, no matter their complexity status.
Kanbans are simple yet powerful tools that allow agents from various departments within a company to work more collaboratively across boundaries while still maintaining individual autonomy on tasks such as dispatching incoming tickets or managing team workloads.
It’s time to try Kanban boards for your customer experience needs. If you’re looking for a way to improve the customer service workflows and speed up support tasks, then this is an excellent choice!
We have provided some of our favorite advantages in this blog post so that you can see just how valuable it could be for your company.
Take these ideas into consideration when deciding whether or not Kanban boards are right for you- we know they will make all the difference on your team’s performance!