What is Customer Experience (CX)?
Organizations have long emphasized on customer experience and the value it adds to the organization. Right from purchasing a product to the after sales interaction can be broadly termed as customer experience.
Customer experience is defined by the fact, how well you have met with your customers’ expectations each time they made a purchase or interacted with your business.

Content Index

Employee Engagement: Definition
What are Employee Engagement Strategies?
4 Effective Employee Engagement Strategies
How to Implement Employee Engagement Strategies?
Employee Engagement Ideas
Employee Engagement Best Practices

Employee Engagement: Definition
Employee engagement is defined as the degree to which employees feel responsible for their job at their workplaces, how committed they are to the organization, and how much efforts they put voluntarily to make sure the tasks in hand are well done.

What is employee retention?
Employee retention: you can’t go overboard with it and you can’t undermine it. It should be a balanced process, if an employer goes overboard with it, they give an impression of being too desperate to retain the employees and if they undermine it they look like, employees are not their priority.  

 
It’s found that organizations with “happy” employees outperform their competition by 20%. That’s a significant margin – not just from an employee retention and HR cost-saving perspective, but also in having a competitive edge that results in real revenue addition.
Money is a very important factor to get employees to be productive but there’s an additional factor that’s required to keep them productive –

“The only way to do great work is to love what you do”- Steve Jobs.
One of the most important aspects of running a successful organization is having motivated and engaged employees. Employee engagement and employee motivation are one of the factors that differentiate between ordinary and the extraordinary.
Employee motivation is the level of energy and enthusiasm an employee brings to his/her workplace.

Creating surveys is risky business! Risky, because, a bad survey can’t get you the responses that you expected to achieve and you wouldn’t want that.
Having said that, surveys are definitely one of the most impactful tools for organizations that have major decisions to make. A survey created with a defined purpose, carefully curated question and answer styles, yields results that can be implemented to make valuable changes.