Ken Peterson

President, QuestionPro CX

What value do you provide to your customers?

Time travel and customer experience What if you could travel in time? Would you go back in time to change…

Customer satisfaction surveys during and after COVID-19

It’s been some time since the COVID-19 pandemic outbreak, and individuals and organizations have adjusted to this new paradigm. A…

Which metrics should you track to boost customer retention?

Customer retention is an excellent measure for checking how loyal your customers are. Consumer retention is essential to avoid huge…

Are you confident in your customers’ loyalty? 

Subscriptions to capture customers A current trend is the building of a subscriber base for your products. It is very…

Effectively using your Net Promoter Score results

Net Promoter Score (NPS) helps gauge consumer loyalty and satisfaction. Using that score, you can understand where you stand with…

The Customer Experience “Experience” Part 2

All in a day’s work Shopping in today’s world is a little different. Gone are the days of simply going…