The Customer Experience “Experience” Part 2
All in a day’s work Shopping in today’s world is a little different. Gone are the days of simply going […]
CX
The Customer Experience of CX
Moving from how-do-we to how-did-we The core of every customer experience is every customer you will interact with. Those customers […]
A guide to understanding customer needs better
The cornerstone of any successful business is addressing customer needs. For that, you need to identify and understand customer needs […]
How can you advance your CX strategy and program?
Building rapport I recently had the opportunity to travel for the first time since April. Certainly, much had changed since […]
How to turn NPS passives into promoters
Running a Net Promoter Score (NPS) survey will let you know the percentage of your detractors, passives, and promoters. Detractors […]
