11 Most popular survey templates for 2020

The world ringed 2020 with unusual surprises like the global COVID-19 pandemic, falling traditional economies, the rise of disrupting startups, and more. It opens new avenues for market researchers to analyze the changing consumer needs. 

There’s hardly anyone who hasn’t directly or indirectly felt a significant change in their lives in 2020. It is essential for businesses to learn more about their changed priorities and how it affects their work and personal lives. Collecting data can help organizations to create workplace policies supporting their employees’ changing needs. As far as the demand market is concerned, data collection helps determine the changing preferences of your target audience.

Here’s a list of most popular survey templates that were highly searched and used by our users. It can serve as your quick reference guide.

Most popular survey templates for 2020

1. COVID-19 symptoms check

This free survey template asks questions about common coronavirus-related symptoms, social distancing, personal details, travel history, lifestyle, and occupation. You can customize this sample COVID template as you wish or plug it into the survey as it is.

Example Questions

  • Have you, or anyone you have been in contact with, had a positive test or presumptive test for Covid-19 in the last 14 days?
  • Have you had any signs or symptoms of a fever in the past 24 hours such as chills, sweats, or had a temperature that is elevated for you/100.0f or greater?

Who can use the COVID-19 symptoms check survey template?
Businesses, non-profits, academic institutions, healthcare centers, anyone!


2. Contactless health-screen 

With markets slowly reopening after a long lockdown, companies want to ensure a safe and sanitized workplace. It also implies that the employees returning to the office are healthy and fit to resume work. This template checks if the employees have experienced common coronavirus symptoms like cold, fever, chills, etc. in the last 24 hours.

Employees should answer the questionnaire before 2 hours of entering the building premises. All those who pass the survey get a confirmation email that they need to show at the security checkpoint. Those who don’t pass, talk to their managers for further discussion.

Example Questions

  • Are you experiencing any of the following symptoms? (please check all that apply)
    • Fever, chills or repeated shaking with chills
    • Sore throat
    • New cough (not related to chronic condition)
    • Nasal congestion or runny nose (not related to seasonal allergies)
    • Muscle aches
    • New loss of taste or smell
    • Shortness of breath or chest tightness (that is new/unusual to you)
    • No symptoms

Who can use the contactless health-screen survey template?
All companies who want their employees to come to the office premises. It is a generic template that can be used for visitors, vendors, or anyone who needs to come to the physical office.


3. Work from home check-in

This sample questionnaire checks if the team is communicating enough and whether they face any challenge while connecting with a team member. Overcome the challenges of working remotely and offer necessary support based on the survey data collected. Stay connected with your team and let the barriers of digital communication break.

Example questions

  • On a scale of 0-10, please rate how much do you like working from home?
  • What challenges do you face while working from home?
  • How can the leadership team help you?
  • Apart from work, for what do you connect with the team?

Who can use the WFH check-in survey template?
Businesses of all sizes with more than one employee working from home.


4. Customer satisfaction 

Customer satisfaction is always on top of the mind for every business. Use this template to know how satisfied your customers are and if they are likely to refer your business to their friends and colleagues.

These questions can help you calculate your NPS, customer effort score, CSAT, and more. Collect data and predict the churn rate. Know if your customers have any concerns or suggestions.

Example questions

  • Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?
  • How well did our products meet your expectations?
    • Extremely well
    • Somewhat well
    • Not so well
    • Not at all well

Who can use the customer satisfaction survey template?
Businesses of all sizes.


5. Return to work

Now that the employees are returning to the office, ask questions to learn more about employees’ and organizational readiness. Know your staff’s preferences and draft your action plan accordingly.

This template asks questions related to checking employees’ confidence in returning to work, comfort level, and concerns. 

Example questions

  • How comfortable are you returning to work in the office?
  • On a scale of 1-5, 5 being the highest, how confident are your that your organization will take all necessary steps to ensure a safe and healthy work environment during this COVD-19 pandemic?
  • Would you like the management team to answer any specific questions you might have?

Who can use the return to work survey template?
Businesses of all sizes with more than one employee working from home.


6. Leadership check-in 

Use this template to know employees’ confidence in leadership, concerns, faith in the industry, and the economy. Understand if the workforce is aligned with the organizational goals and feel driven to achieve them. 

Find out if your employees are satisfied with the support provided during the coronavirus pandemic and what worries them the most. Get insights on whether they are confident of being able to work from home in the future.

Example questions

  • What do the leadership need to improve on to make your job and the general outlook, better?
  • What has the leadership done right in these times to make you better at your job and provide you with an overall feeling of confidence and satisfaction?

Who can use the leadership check-in survey template?
Businesses of all sizes with more than one employee working from home. Typically, this template is used by large corporations but can be adapted for teams of any size.


7. Remote learning 

This questionnaire lets academic institutions collect feedback and experience data from students. It is for the new and prolonged remote learning environment with uncertainty looming around students’ studies and careers.

You can use this template to gauge students’ preparedness to learn in a remote classroom set-up. Discover the barriers and identify improvement areas. 

Example questions

  • What did you like about this week’s sessions?
  • What are the top three most significant challenges you face while learning from home?
    • Maintaining a regular schedule
    • Communicating with the faculty and the management
    • Internet connectivity at the university
    • Collaborating with fellow students
    • I don’t have access to all the prescribed tools needed to study
    • Too many distractions at home
    • Getting enough food
    • Social Isolation
    • Anxiety about the impact of the coronavirus on my career
    • Other

Who can use the remote learning survey template?
Academic institutions, Universities, Colleges, and Highschools.


8. B2B customer pulse 

This template lets you know the challenges your customers are facing and how soon they expect them to resolve. Measure their satisfaction levels and know if they categorize your products and services as essentials.

It is designed for business-to-business needs and can be customized as per your needs. Know if you need to change your offerings and strategy to survive in the difficult times.

Example questions

  • Is there anything you would like to let us know to help serve you better in these tough times?
  • What are the top three factors that you have been most affected by in these times?
    • Crash of the global economy
    • Your industry has been adversely affected
    • Your organization has been adversely affected
    • Freeze on corporate spends
    • Reduced budgets
    • Pay-cuts
    • Furloughs
    • Layoffs
    • Loved ones contracting coronavirus
    • Reduced employee morale
    • Other

Who can use the B2B customer pulse survey template?
When working with other businesses understanding what drives them is important. Use this survey to engage with other corporations and businesses on a broader level to understand their current priorities and values.


9. Work from home efficiency

Working from home is significantly different from working from the office. This sample WFH efficiency questionnaire has questions about the work environment and infrastructure at home, frequency of communication with the team, and factors that affect their productivity.

Know how your employees feel and if they need any support from the leadership team. Check if they are under stress and that something is bothering you. Collect relevant data to find out if you can do something to elevate their situation.

Example questions

    • Do you have all the support from your employer to work from home?
    • Do you have a productive day while working from home?
    • Do you have a quiet, distraction-free area at home that allows you to work efficiently?

Who can use the WFH efficiency survey template?
Businesses of all sizes with more than one employee working from home.


10. B2C customer pulse

Understand the impact of the COVID-19 crisis on your customers. Analyze their buying patterns, expectations, and changed requirements. Collect data and gain insights on how you can optimize your costs and improve ROI. Identify risks early and keep losses at bay. You can use this template to create a sales and marketing strategy that is designed to overcome the crisis. 

Example questions

  • What are your top three concerns about using our products? (Select three)
    • Stores running out of stock
    • Employees being diagnosed with the coronavirus
    • Increased prices
    • Difficulty reaching customer care
    • Long queues at point of sale
    • Limited after-sales support
    • Acceptance of only online paying methods
    • Other
  • How valuable do you find our products and services during this pandemic?
    • Very valuable
    • Valuable
    • Neutral
    • Not valuable
    • Not valuable at all

Who can use the B2C customer pulse survey template?
From direct to consumer companies, retail, travel, or hospitality. Companies looking to check in on their customer’s feelings, apprehensions, and expectations can get started right away with this survey questions template.


11. Company communications 

COVID or not, communication is always essential for businesses, be it internally with employees or externally with customers. This template lets you find out if your company’s communication is fair, transparent, and clear.

This sample questionnaire can also help you know the employee’s perspective on company communication and what they would like to know more about the company.

Example questions

  • Do you have any suggestions for the company to help improve performance and efficiency?
  • How would you rate your manager’s communication skills?
    • Excellent
    • Very good
    • Good
    • Fair
    • Poor

Who can use the company communication survey template?
All companies having more than one employee. Typically, it is used by medium to large corporations.


Use these survey templates to best serve your customers, constituents, and employees. We are always looking for ways to improve the survey and data collecting experience to support you, if you don’t see the survey template you need, reach out and let us know!