How to build a 3 year CX plan that works

Satisfied and loyal customers are the backbone of any successful brand. Great customer experience across all customer touchpoints ensures you […]

Budgeting for your customer experience program

Having a customer experience (CX) program is an essential part of any brand’s customer strategy. With so many customer touchpoints […]

With the restrictions on eating out due to the pandemic, I have been ordering food many times of late. The […]

I’ve had the opportunity to both author and co-author several pieces in Housing Wire about technology-specifically Artificial Intelligence (AI) – […]