Jamie Yan

New and Improved: Navigation Menu

We've been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We've simplified…

New! CX Advanced Reporting: CSAT Dashboard Widget

If you’re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting…

Introducing Our Advanced Dashboard Reporting for Customer Experience

Combine all your Customer, Operational, and Strategic intelligence into your CX Dashboard We’re excited to introduce our advanced dashboard reporting…

3 Tips to Analyze Customer Feedback and Take Action

Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive…

[Webinar Recap] Customer Journey Mapping and Best Practices

If you missed our Part 2 Webinar - Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks…

7 Reasons to Collect Feedback with Website Intercept Surveys

Website intercept surveys can increase your feedback response rates by upwards of 60%. Collecting customer feedback is critical because it's…