Employee feedback, customers suggestions, new ideas – it’s great to be gathering such a rich source of data, but what are you supposed to do with all of that information once you have it? In…

Companies that want to remain competitive are making innovation one of their guiding principles. They want to be able to be pioneers and trendsetters, but also still deliver great bottom line results. It’s not uncommon…

In the 80s, Sidney Yoshida famously concluded that there was an “iceberg of ignorance” – the metaphor said that at the top of the organization, executives were only aware of 4% of the problems that were…