Revenue weighted NPS: Not all customers are equal (but some are)

Have you calculated the impact of NPS on revenue? Do you know the difference between NPS and revenue weighted NPS? […]

Citizen Feedback – How Washington State Keeps a Pulse on Ferry Riders with an Online Panel

Major public transportation agencies are successfully leveraging the latest marketing research technology in community and panel management to better serve […]

QuestionPro Communities – New Online Communities App!

QuestionPro Communities – New Online Communities App! QuestionPro Communities is very excited to announce that we’ll be releasing a new […]

How to improve survey data quality

Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of […]