What are program satisfaction survey questions?

Program satisfaction survey questions is a questionnaire used to collect feedback that can help training organizations or academic institutions to measure the satisfaction levels of the participants for their specific programs. Such a questionnaire can help institutions and organizations to understand the factors that help to satisfy program participant needs and hence it can enable them to modify the programs accordingly based on their opinions.

For example, an academic institution wants to understand the student’s satisfaction level with the current course they are running for social studies. Such a questionnaire will enable an institution to gain insight on parameters such as course curriculum evaluation, how well the course was taught and satisfaction level with the services provided during the program. In such a case, a social studies course evaluation survey template can help the institution to evaluate its current program and can make strategic changes to the existing programs based on the participant feedback.

When conducting a survey questionnaire there are a few things that have to be kept in mind. It is crucial to understand the objective for conducting an online survey, the research design to be used, the amount of qualitative and quantitative data you want to collect, and what demographic questions to be included.

Such points will help you create an effective survey to measure satisfaction scores and hence give you good response rates.

Top 5 things to include in a program satisfaction survey

When running a program satisfaction survey, the organization or the institution should cover questions that will help gauge the satisfaction level of the participants regarding the following points:

The classroom environment and course material – Questions related to the overall classroom environment which may revolve around hygiene, location, etc and course material used or provided are important things to understand to evaluate the program.

Teaching methodologies – Teaching methods are one of the most important points that will define the effectiveness of the program. Hence, understanding the participant feedback regarding the methods used for teaching and their effectiveness is a crucial point to take into consideration to gauge if the participant needs are being satisfied.

Evaluation of other participants in the program – Most programs have a set eligibility criterion to participate in programs. These criterion help institutions to create a learning environment for all students. Taking participant feedback about the way everyone was chosen in the program can also impact the satisfaction level of the participants and impact their learnings. Hence, questions related to facilitators and participants should be covered in program satisfaction questionnaires.

Administrative processes – It is important for institutions to get feedback on the administrative processes that are involved in the program as well. Questions related to registrations, fees payments processes, etc should be covered.

The effectiveness of the program – One of the most important point to be evaluated is the effectiveness of the program. Direct questions or open-ended questions to collect feedback on how has the program helped the participant can give you an accurate measurement for satisfaction levels of the participants.

Top 21 program satisfaction survey questions for questionnaires

  1. Considering your complete experience with the program, how likely would you be to recommend it to a friend or colleague?
  2. What was the program name you enrolled for?
  3. What year did you attend the program?
    1. 2018
    2. 2017
    3. 2016
    4. 2015
    5. Before 2015, please specify
  4. Please rate your level of satisfaction for the following points? (Answer options: Very unsatisfied, Unsatisfied, Neutral, Satisfied, Very Satisfied)
    1. Program organization/arrangement
    2. Instructors knowledge about the topic
    3. Facility environment
    4. Administrative processes
    5. Pricing of the program
  5. On a scale of 1 to 7, how would you rate the following staff?
    1. Payments department staff
    2. Registration staff
    3. Instructors
    4. Cleanliness staff
  6. How did you hear about our program?
    1. Printed Brochure
    2. Email promotion
    3. Website
    4. Facebook
    5. Twitter
    6. Flyer
    7. Newspaper
    8. Outdoor hoarding
    9. Other (please specify)
  7. How satisfactory was the teaching material used during the program?
    1. Very unsatisfied
    2. Unsatisfied
    3. Neutral
    4. Satisfied
    5. Very satisfied
  8. On a scale of 1 to 5, how challenging was the program?
  9. Do you think the duration of the program was good enough as per your expectation?
    1. Yes
    2. No
    3. Rather not say
  10. In your opinion, was the program schedule flexible?
    1. Yes
    2. No
    3. Rather not say
  11. Was the objective of the program explained clearly before registration?
    1. Yes
    2. No
    3. Rather not say
  12. Was your need satisfied after the completion of the program?
    1. Yes
    2. No
    3. Rather not say
  13. Please state 3 things that benefitted you the most from the program?
  14. Please state 3 things that you felt were unnecessary in the program?
  15. Did the program provide you with a good proportion of theoretical and practical learning?
    1. Yes
    2. No
    3. Rather not say
  16. How easy was the trainer’s language to understand?
    1. Very easy
    2. Moderately easy
    3. Neither easy nor difficult
    4. Moderately difficult
    5. Very difficult
  17. How often were you evaluated on the understanding of the program?
    1. Very often
    2. Sometimes
    3. Rarely
    4. Never
  18. On a scale of 1 to 5, how would you rate the evaluation methods?
  19. Please state your level of agreement for the following?
    1. The skill level of other participants was similar to yours
    2. The instructors were very knowledgable about the topic they were teaching
    3. Including interactive session in the program was a good choice
    4. The course material was easy to understand
    5. The registration process for the program was very smooth.
  20. Would you be interested to enroll in another program with us?
    1. Yes
    2. No
  21. Do you have any suggestion/comments that will help us make the program better?