• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
QuestionPro

QuestionPro

questionpro logo
  • Products
    survey software iconSurvey softwareEasy to use and accessible for everyone. Design, send and analyze online surveys.research edition iconResearch SuiteA suite of enterprise-grade research tools for market research professionals.CX iconCustomer ExperienceExperiences change the world. Deliver the best with our CX management software.WF iconEmployee ExperienceCreate the best employee experience and act on real-time data from end to end.
  • Solutions
    IndustriesGamingAutomotiveSports and eventsEducationGovernment
    Travel & HospitalityFinancial ServicesHealthcareCannabisTechnology
    Use CaseAskWhyCommunitiesAudienceContactless surveysMobile
    LivePollsMember ExperienceGDPRPositive People Science360 Feedback Surveys
  • Resources
    BlogeBooksSurvey TemplatesCase StudiesTrainingHelp center
  • Features
  • Pricing
Language
  • English
  • Español (Spanish)
  • Português (Portuguese (Brazil))
  • Nederlands (Dutch)
  • العربية (Arabic)
  • Français (French)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • Türkçe (Turkish)
  • Svenska (Swedish)
  • Hebrew IL (Hebrew)
  • ไทย (Thai)
  • Deutsch (German)
  • Portuguese de Portugal (Portuguese (Portugal))
Call Us
+1 800 531 0228 +1 (647) 956-1242 +52 999 402 4079 +49 301 663 5782 +44 20 3650 3166 +81-3-6869-1954 +61 2 8074 5080 +971 529 852 540
Log In Log In
SIGN UP FREE

Home Workforce

Workforce Planning: Importance & Key Steps

Strategic workforce planning refers to the process of analyzing, forecasting, and planning workforce supply and demand.

The future of work is fast approaching, and most companies are not prepared for what’s coming—especially those that haven’t been making informed decisions based on the valuable data that’s available to them. Let’s talk about workforce planning.

Having this data analyzed and taken into account when designing the future of your organization can help you make the right calls for your people, something that is more critical than ever.

LEARN ABOUT: Succession Planning

Companies must know the exact number of employees with the right skills that they should be hiring and retaining, so they can place them in the appropriate roles to ensure productivity and profitability. Workforce planning helps organizations deliver better decisions, products, and results to people. In other words: what actually matters.

What is workforce planning?

Strategic workforce planning is the process of analyzing, forecasting, and planning workforce supply and demand. Organizations may plan effectively to ensure their organization has suitably skilled employees in the right roles by identifying talent management gaps, developing employee management procedures, and developing recruitment strategies.

LEARN ABOUT: Employee Experience Strategy

Today, companies must innovate better than ever. To achieve this, they need talented people who can handle those demands. This forces organizations to work more efficiently, finding ways to keep costs low and maximize their budget without compromising the quality of work.

If implemented correctly, the benefits of workforce planning include:

  • Helps companies make the best decisions in terms of how to structure their workforce.
  • Improves control over unplanned talent costs and employee productivity.
  • It provides enhanced visibility into talent demand and supply issues that emerge in your business.
  • Allows access to information related to talent decisions, whether they are working efficiently, and whether changes need to be made in the future.
Transform your organization with our Employee Experience Survey and Analytics Platform. Request Demo

Key steps in the workforce planning process

Now that we know that workforce planning is essential to the success of many organizations, for this planning process to be successful, there are a few steps that can be followed:

  1. Align to your business goals

Concerning talent development, your business objectives will indicate what interventions and learning programs should be developed to provide the mix of skills required for the company. It will also provide information on identifying and motivating the best employees to retain them.

Through this process, gaps will begin to emerge. This process will raise the question of how the organization should mitigate any skills shortages resulting from repositioning and growing the business.

  1. Make sure you have an accurate picture of the current workforce and trends within the organization

For this process to be effective, the HR professionals performing in workplace this activity must have access to robust data and analytics about the current workforce, often this data can be managed by positive people science teams that analyze, interpret, and act on people data.

In today’s workplace, there are three main workforce models: the office workforce, working in a central location; the mobile workforce, which operates remotely or in the field; and the hybrid workforce, combining office and remote work. Each model offers unique advantages and adaptability to meet the demands of modern business.

LEARN ABOUT: HR Analytics

This data can be labor turnover statistics by role type or division, recruitment data, time of hire, demographic information, seniority, and salary.

  1. Identify any gaps

This gap analysis should include areas of skills shortages, headcount reduction areas, employee turnover rates, succession planning predictions, and talent acquisition metrics that predict time to hire and cost of hiring.

  1. Establish a plan to address the gaps

An effective plan to close the gaps should be an essential part of any HR strategy as it is key to increasing the capacity, capability, and productivity of the workforce.

The plan should identify which areas need to be addressed in what order of priority to best support business goals, it should include actions to recruit and retain the best quality employees for the company and ensure that the company’s processes and operating structure enable those people to do great work and perform at peak levels of performance.

When implemented correctly, workforce planning gives a company a competitive edge and strengthens its position due to the training and development of its workers. 

If you’re looking to get started in workforce planning check out QuestionPro Workforce, a Culture and Employee Experience survey and workforce analytics platform that provides meaningful analytics and insights about your people and can help you drive the best kind of change.

       

SHARE THIS ARTICLE:

About the author
Guille Santana
Marketing Delivery Manager at QuestionPro’s Employee Experience division. I’m passionate about using data, creativity, and storytelling to help organizations build better, more fulfilling workplaces.
View all posts by Guille Santana

Primary Sidebar

Take your people experience to the next level!

Try our Employee Experience Survey and Analytics platform

Learn more

RELATED ARTICLES

HubSpot - QuestionPro Integration

Categorical Data vs Numerical Data: The Differences

Nov 19,2022

HubSpot - QuestionPro Integration

15 Best Customer Experience Management Software

Nov 23,2022

HubSpot - QuestionPro Integration

User Behavior Analytics: What it is, Importance, Uses & Tools

Sep 26,2024

BROWSE BY CATEGORY

  • Academic
  • Academic Research
  • Artificial Intelligence
  • Assessments
  • Audience
  • Brand Awareness
  • Business
  • Case Studies
  • Communities
  • Consumer Insights
  • Customer effort score
  • Customer Engagement
  • Customer Experience
  • Customer Loyalty
  • Customer Research
  • Customer Satisfaction
  • CX
  • Employee Benefits
  • Employee Engagement
  • Employee Engagement
  • Employee Retention
  • Enterprise
  • Events
  • Forms
  • Friday Five
  • General Data Protection Regulation
  • Guest Post
  • Insights Hub
  • Life@QuestionPro
  • LivePolls
  • Market Research
  • Marketing
  • Mobile
  • Mobile App
  • Mobile diaries
  • Mobile Surveys
  • New Features
  • non-profit
  • NPS
  • Online Communities
  • Polls
  • Question Types
  • Questionnaire
  • QuestionPro
  • QuestionPro Products
  • Release Notes
  • Research Tools and Apps
  • Revenue at Risk
  • Startups
  • Survey Templates
  • Surveys
  • Tech News
  • Tips
  • Training
  • Training Tips
  • Trending
  • Tuesday CX Thoughts (TCXT)
  • Uncategorized
  • VOC
  • Webinar
  • Webinars
  • What’s Coming Up
  • Workforce
  • Workforce Intelligence

Footer

MORE LIKE THIS

word-cloud

Word Cloud: What it is & How to Use QuestionPro Word Cloud?

May 16, 2025

synthetic data and ai - market research

Redefining Research Strategy with AI and Synthetic Data

May 15, 2025

Kohl's-NPS-2025

Kohl’s NPS & Satisfaction in 2025

May 15, 2025

digital-customer-engagement

What is Digital Customer Engagement? Strategies Need to Know

May 14, 2025

Other categories

  • Academic
  • Academic Research
  • Artificial Intelligence
  • Assessments
  • Audience
  • Brand Awareness
  • Business
  • Case Studies
  • Communities
  • Consumer Insights
  • Customer effort score
  • Customer Engagement
  • Customer Experience
  • Customer Loyalty
  • Customer Research
  • Customer Satisfaction
  • CX
  • Employee Benefits
  • Employee Engagement
  • Employee Engagement
  • Employee Retention
  • Enterprise
  • Events
  • Forms
  • Friday Five
  • General Data Protection Regulation
  • Guest Post
  • Insights Hub
  • Life@QuestionPro
  • LivePolls
  • Market Research
  • Marketing
  • Mobile
  • Mobile App
  • Mobile diaries
  • Mobile Surveys
  • New Features
  • non-profit
  • NPS
  • Online Communities
  • Polls
  • Question Types
  • Questionnaire
  • QuestionPro
  • QuestionPro Products
  • Release Notes
  • Research Tools and Apps
  • Revenue at Risk
  • Startups
  • Survey Templates
  • Surveys
  • Tech News
  • Tips
  • Training
  • Training Tips
  • Trending
  • Tuesday CX Thoughts (TCXT)
  • Uncategorized
  • VOC
  • Webinar
  • Webinars
  • What’s Coming Up
  • Workforce
  • Workforce Intelligence

questionpro-logo-nw
Help center Live Chat SIGN UP FREE
  • Sample questions
  • Sample reports
  • Survey logic
  • Branding
  • Integrations
  • Professional services
  • Security
  • Survey Software
  • Customer Experience
  • Workforce
  • Communities
  • Audience
  • Polls Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. Create online polls, distribute them using email and multiple other options and start analyzing poll results.
  • Research Edition
  • LivePolls
  • InsightsHub
  • Blog
  • Articles
  • eBooks
  • Survey Templates
  • Case Studies
  • Training
  • Webinars
  • All Plans
  • Nonprofit
  • Academic
  • Qualtrics Alternative Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less.
  • SurveyMonkey Alternative
  • VisionCritical Alternative
  • Medallia Alternative
  • Likert Scale Complete Likert Scale Questions, Examples and Surveys for 5, 7 and 9 point scales. Learn everything about Likert Scale with corresponding example for each question and survey demonstrations.
  • Conjoint Analysis
  • Net Promoter Score (NPS) Learn everything about Net Promoter Score (NPS) and the Net Promoter Question. Get a clear view on the universal Net Promoter Score Formula, how to undertake Net Promoter Score Calculation followed by a simple Net Promoter Score Example.
  • Offline Surveys
  • Customer Satisfaction Surveys
  • Employee Survey Software Employee survey software & tool to create, send and analyze employee surveys. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit!
  • Market Research Survey Software Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights.
  • GDPR & EU Compliance
  • Employee Experience
  • Customer Journey
  • Synthetic Data
  • About us
  • Executive Team
  • In the news
  • Testimonials
  • Advisory Board
  • Careers
  • Brand
  • Media Kit
  • Contact Us

QuestionPro in your language

  • English
  • Español (Spanish)
  • Português (Portuguese (Brazil))
  • Nederlands (Dutch)
  • العربية (Arabic)
  • Français (French)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • Türkçe (Turkish)
  • Svenska (Swedish)
  • Hebrew IL (Hebrew)
  • ไทย (Thai)
  • Deutsch (German)
  • Portuguese de Portugal (Portuguese (Portugal))

Awards & certificates

  • survey-leader-asia-leader-2023
  • survey-leader-asiapacific-leader-2023
  • survey-leader-enterprise-leader-2023
  • survey-leader-europe-leader-2023
  • survey-leader-latinamerica-leader-2023
  • survey-leader-leader-2023
  • survey-leader-middleeast-leader-2023
  • survey-leader-mid-market-leader-2023
  • survey-leader-small-business-leader-2023
  • survey-leader-unitedkingdom-leader-2023
  • survey-momentumleader-leader-2023
  • bbb-acredited
The Experience Journal

Find innovative ideas about Experience Management from the experts

  • © 2022 QuestionPro Survey Software | +1 (800) 531 0228
  • Sitemap
  • Privacy Statement
  • Terms of Use