• Skip to main content
  • Skip to primary sidebar
  • Skip to footer
QuestionPro

QuestionPro

questionpro logo
  • Products
    survey software iconSurvey softwareOur flagship survey solution. Sophisticated tools to get the answers you need.research edition iconResearch SuiteTuned for researchers. Get more insights. Response based pricing.CX iconCXExperiences change the world. Deliver the best with our CX management software.WF iconWorkforceEmpower your work leaders, make informed decisions and drive employee engagement.
  • Solutions
    IndustriesGamingAutomotiveSports and eventsEducationGovernment
    Travel & HospitalityFinancial ServicesHealthcareCannabisTechnology
    Use CaseNPS+CommunitiesAudienceContactless surveysMobile
    LivePollsMember ExperienceGDPRPositive People Science360 Feedback Surveys
  • Resources
    BlogeBooksSurvey TemplatesCase StudiesTrainingHelp center
  • Features
  • Pricing
Language
  • English
  • Español (Spanish)
  • Português (Portuguese (Brazil))
  • Nederlands (Dutch)
  • العربية (Arabic)
  • Français (French)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • Türkçe (Turkish)
  • Svenska (Swedish)
Call Us
+1 800 531 0228 +1 (647) 956-1242 +52 999 402 4079 +49 301 663 5782 +44 20 3650 3166 +81-3-6869-1954 +61 2 8074 5080 +971 529 852 540
Log In Log In
SIGN UP FREE

Home Workforce

Workforce Engagement Management: An Overview

workforce engagement management

Organizations that have employee involvement are the ones where there is an established work culture, systems, and processes to encourage and make use of employee input and feedback. By doing this, companies see benefits in keeping employees at all levels actively engaged in core activities. Let’s talk about Workforce Engagement Management.

What is Workforce Engagement Management?

Workforce Engagement is the process of employee engagement with all the collaborators in the organization, which in the future helps to increase the work commitment, which helps to meet organizational goals & objectives.

This process helps employers to identify who are the right people and how to find, satisfy, retain & motivate them.

There is a study that confirms engaged employees are 20% more productive.

Why do we require Workforce Engagement Management:

  • Maintains Employee Turnover: In today’s world, every organization faces issues of high employee turnover. In organizations where employees are dissatisfied, they leave the organization, which leads to high costs for hiring and onboarding a new employee as a replacement. If there is a workforce engagement management in place that keeps control of this issue by measuring the satisfaction levels of employees on a regular basis.
  • Reduces Absenteeism: Most organizations face the issue of employee absenteeism which affects the productivity of the organization in terms of delivering the best to their clients. If there is a proper workforce engagement in place that would help find triggers that are the reasons for high absenteeism, it will help increase productivity.
  • Identifies Reasons for Low Motivation: Many employees in the organization are not satisfied with the role they are currently working for that reduces their motivation. Employees who are not motivated enough do not deliver to their potential.

The Advantages of Workforce Engagement Management:

One of the biggest advantages we get from workforce engagement management is greater employee commitment. By involving employees actively in the decision-making process, company leaders affirm the value of their employees. Once an employee is involved in the process of setting departmental goals and objectives, he/she cares more about it and thus forms a deeper connection with the organization.

On the other hand, Customers also benefit when companies have actively involved employees in the decision-making process. The frontline employees will have more insight into customer concerns and feedback.

When top management makes all the critical decisions on their own, then they are the risk of the limited perspective of theirs only and past experiences, whereas if the employee or the agent is involved, then he/she will have a much more insightful view of what the customer actually wants.

The Disadvantages Could be:

One potential challenge of workforce engagement management is that the distinction between management and employee levels becomes blurred. Though the management level values the involvement of the employee, a structured organization with clear reporting lines has been seen to be more successful than others.

More lines of communication and the potential for inconsistent decision-making are disadvantages of workforce engagement management. When more employees are involved in the decision-making process, then more communication is necessary to make certain decisions, and those decisions should be consistent with the organization. And this is critical to brand recognition.

Managers may have a hard time monitoring decisions and activities with employee involvement to protect against negative consequences and to restrict the potential for chaos.

Employee Engagement Management could change the future:

Employee Engagement begins with caring for the well-being of the human resources in the organization. If they are satisfied with producing more productive output, it will help the organization grow. Below are a few steps on how we can achieve that:

  • Provide Opportunities based on their Interests: The employees need to be provided with opportunities that are aligned with their personal interests so that they are highly motivated.
  • Bring Work-Life Balance: In today’s world, more than higher salaries, employees need a proper balance with work which makes them stay satisfied in an organization. Working from home is just about offering flexibility to the employees to either work from home or take some time off to spend with their family or pursue activities not related to work.
  • Focus on Employee Health & Wellness: Providing employees with healthcare benefits like health & Life insurance creates stability in their minds. These factors are very important that lead to retention & satisfaction.

The evidence that supports the need to adopt Workforce Engagement Management:

While many organizations are still skeptical of the impact that Workforce Engagement Management will have, the proof that it proactively improves productivity and profitability is some of the main reasons that companies like Gartner, Forbes, Xerox, Gallup, AON Hewitt, and Accenture are adopting it.

The key drivers behind the success of this methodology are quite simple and it comes down to a return of focus back to the very human and personal needs of people, without whom the organizations could not simply function.

Having the right Survey Platform that helps in Workforce Engagement Management:

At QuestionPro, you can create our customized workforce engagement process that will give you insights about every employee in the organization.

This Workforce engagement management strategy would really help an organization reduce employee attrition, reduce absenteeism & motivate employees to deliver more. This would also help in the complete employee journey from start to end. It will help to connect with employees at every meaningful moment through milestones and surveys.

A survey platform can help to capture all points from an employee’s journey below:

  • Recruiting & Onboarding
  • Culture
  • Wellbeing
  • Leadership Development
  • Pulse
  • Exit

Conclusion:

Workforce Engagement Management is a change in culture – it is a change in how leaders lead, what they do, and the decisions they make. It is not the accountability of a single department or a single person or even a single Manager to see that it is implemented.

Unless engagement becomes a fundamental part of an organization’s philosophy and is ingrained within the attitude and behavior of the leaders, then it will become ‘just another initiative’ with little effect. Having the correct platform would help to identify the caps and find the appropriate solution to bridge the gaps between employees and employers.

Ready to create a workplace culture where everyone can reach their full potential? Learn more about how to get ongoing feedback from your employees and start taking action to make a positive impact in your organization with QuestionPro Workforce.

       

Authors: Kurush Karnani, Mayank Kumar

SHARE THIS ARTICLE:

About the author
QuestionPro Collaborators
View all posts by QuestionPro Collaborators

Primary Sidebar

Take your people experience to the next level!

Try our Employee Experience Survey and Analytics platform

Learn more

RELATED ARTICLES

HubSpot - QuestionPro Integration

5 Best Zoho Survey Alternatives in 2022

Jun 27,2022

HubSpot - QuestionPro Integration

Action Research: What it is, Stages & Examples

Jul 29,2022

HubSpot - QuestionPro Integration

The Customer Experience of CX

Sep 14,2020

BROWSE BY CATEGORY

  • Academic
  • Academic Research
  • Academic Research
  • Artificial Intelligence
  • Assessments
  • Audience
  • Brand Awareness
  • Brand Awareness
  • Branding
  • Business
  • Business
  • Case Studies
  • Communities
  • Consumer Insights
  • Consumer Insights
  • Customer effort score
  • Customer Engagement
  • Customer Experience
  • Customer Experience IN
  • Customer Loyalty
  • Customer Loyalty
  • Customer Research
  • Customer Satisfaction
  • Customer Satisfaction
  • CX
  • Decision Making
  • Employee Benefits
  • Employee Engagement
  • Employee Engagement
  • Employee Engagement
  • Employee Retention
  • Employee Retention
  • Employee Retention
  • Employee Retention
  • Enterprise
  • Events
  • Forms
  • Friday Five
  • General Data Protection Regulation
  • Guest Post
  • Insights Hub
  • Intercept
  • klantervaring
  • Life@QuestionPro
  • LivePolls
  • Market Research
  • Market Research
  • Marketing
  • Marketing
  • Marktonderzoek
  • medewerkersonderzoek
  • Mercadotecnia
  • Mobile
  • Mobile
  • Mobile App
  • Mobile diaries
  • Mobile Surveys
  • New Features
  • non-profit
  • NPS
  • Online Communities
  • Polls
  • Question Types
  • Questionnaire
  • QuestionPro
  • QuestionPro Products
  • QuestionPro Products
  • Release Notes
  • Research
  • Research Tools and Apps
  • Revenue at Risk
  • Startups
  • Survey Templates
  • Surveys
  • Surveys
  • Tech News
  • Tech News
  • Tips
  • Training
  • Training Tips
  • Trending
  • Uncategorized
  • Video Learning Series
  • VOC
  • Webinar
  • Webinars
  • What’s Coming Up
  • Workforce
  • Workforce
  • Workforce
  • Workforce
  • Workforce Intelligence
  • Workforce Intelligence
  • Workforce Intelligence

Footer

MORE LIKE THIS

University research studies are crucial in advancing our understanding of the world around us. Learn everything about it.

University Research Studies: 5 Interesting Cases

Mar 17, 2023

Explore the diversity, usability and capabilities of user research tools. Improve your research game with these user-friendly tools.

Top 12 User Research Tools & Software in 2023

Mar 17, 2023

Remote user research lets researchers get valuable information from users worldwide. Learn how to conduct effective remote research here.

Remote User Research: What is it, How to do it, Pros & Cons

Mar 16, 2023

Price elasticity helps businesses understand how it impacts sales and strategy. It is the ratio of demand and price percentage change.

Price Elasticity: What it is & Ways to calculate it

Mar 15, 2023

Other categories

  • Academic
  • Academic Research
  • Academic Research
  • Artificial Intelligence
  • Assessments
  • Audience
  • Brand Awareness
  • Brand Awareness
  • Branding
  • Business
  • Business
  • Case Studies
  • Communities
  • Consumer Insights
  • Consumer Insights
  • Customer effort score
  • Customer Engagement
  • Customer Experience
  • Customer Experience IN
  • Customer Loyalty
  • Customer Loyalty
  • Customer Research
  • Customer Satisfaction
  • Customer Satisfaction
  • CX
  • Decision Making
  • Employee Benefits
  • Employee Engagement
  • Employee Engagement
  • Employee Engagement
  • Employee Retention
  • Employee Retention
  • Employee Retention
  • Employee Retention
  • Enterprise
  • Events
  • Forms
  • Friday Five
  • General Data Protection Regulation
  • Guest Post
  • Insights Hub
  • Intercept
  • klantervaring
  • Life@QuestionPro
  • LivePolls
  • Market Research
  • Market Research
  • Marketing
  • Marketing
  • Marktonderzoek
  • medewerkersonderzoek
  • Mercadotecnia
  • Mobile
  • Mobile
  • Mobile App
  • Mobile diaries
  • Mobile Surveys
  • New Features
  • non-profit
  • NPS
  • Online Communities
  • Polls
  • Question Types
  • Questionnaire
  • QuestionPro
  • QuestionPro Products
  • QuestionPro Products
  • Release Notes
  • Research
  • Research Tools and Apps
  • Revenue at Risk
  • Startups
  • Survey Templates
  • Surveys
  • Surveys
  • Tech News
  • Tech News
  • Tips
  • Training
  • Training Tips
  • Trending
  • Uncategorized
  • Video Learning Series
  • VOC
  • Webinar
  • Webinars
  • What’s Coming Up
  • Workforce
  • Workforce
  • Workforce
  • Workforce
  • Workforce Intelligence
  • Workforce Intelligence
  • Workforce Intelligence

questionpro-logo-nw
Help center Live Chat SIGN UP FREE
  • Sample questions
  • Sample reports
  • Survey logic
  • Branding
  • Integrations
  • Professional services
  • Security
  • Survey Software
  • Customer Experience
  • Workforce
  • Communities
  • Audience
  • Polls Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. Create online polls, distribute them using email and multiple other options and start analyzing poll results.
  • Research Edition
  • LivePolls
  • InsightsHub
  • Blog
  • Articles
  • eBooks
  • Survey Templates
  • Case Studies
  • Training
  • Webinars
  • Coronavirus Resources
  • All Plans
  • Nonprofit
  • Academic
  • Qualtrics Alternative Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less.
  • SurveyMonkey Alternative
  • VisionCritical Alternative
  • Medallia Alternative
  • Likert Scale Complete Likert Scale Questions, Examples and Surveys for 5, 7 and 9 point scales. Learn everything about Likert Scale with corresponding example for each question and survey demonstrations.
  • Conjoint Analysis
  • Net Promoter Score (NPS) Learn everything about Net Promoter Score (NPS) and the Net Promoter Question. Get a clear view on the universal Net Promoter Score Formula, how to undertake Net Promoter Score Calculation followed by a simple Net Promoter Score Example.
  • Offline Surveys
  • Customer Satisfaction Surveys
  • Employee Survey Software Employee survey software & tool to create, send and analyze employee surveys. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit!
  • Market Research Survey Software Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights.
  • GDPR & EU Compliance
  • Employee Experience
  • Customer Joruney
  • About us
  • Executive Team
  • In the news
  • Testimonials
  • Advisory Board
  • Careers
  • Brand
  • Media Kit
  • Contact Us

QuestionPro in your language

  • English
  • Español (Spanish)
  • Português (Portuguese (Brazil))
  • Nederlands (Dutch)
  • العربية (Arabic)
  • Français (French)
  • Italiano (Italian)
  • 日本語 (Japanese)
  • Türkçe (Turkish)
  • Svenska (Swedish)

Awards & certificates

  • survey-leader-asia-leader-2023
  • survey-leader-asiapacific-leader-2023
  • survey-leader-enterprise-leader-2023
  • survey-leader-europe-leader-2023
  • survey-leader-latinamerica-leader-2023
  • survey-leader-leader-2023
  • survey-leader-middleeast-leader-2023
  • survey-leader-mid-market-leader-2023
  • survey-leader-small-business-leader-2023
  • survey-leader-unitedkingdom-leader-2023
  • survey-momentumleader-leader-2023
  • bbb-acredited
The Experience Journal

Find innovative ideas about Experience Management from the experts

  • © 2022 QuestionPro Survey Software | +1 (800) 531 0228
  • Sitemap
  • Privacy Statement
  • Terms of Use