CX- Import format Mapping

With Import format mapping, you can rename the headers of excel file which you use for importing cusotmers.

How do I add the mapping?

For mapping, you need to follow below steps:

  • Go to: Login » Customer Experience » Admin » Mapping
  • Click on Update in "Import format mapping" section.
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  • Mention the required heared names against all the fields
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  • Click on "Update"
  • The mapping will be added in the system
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To further update it, repeat the same process.

The Excel file should have the exact same headers as mentioned in this section. In case its not the same, the file will not be imported in the system
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