Conducting an employee satisfaction survey can be a great way to get employee feedback. After all, every company’s success depends on having a happy, motivated team. Therefore, you need to measure and understand employee engagement and satisfaction to achieve this. Let’s talk about how surveys can be a great ally to achieving this.
What is an Employee Satisfaction Survey?
An employee satisfaction survey is a powerful set of questions that HR Managers use to understand the level of fulfillment of employees. This survey provides management with a direction and know-how of how satisfied are its employees in the workplace and furthermore, what are the probable measures they would need to take if the responses to the survey are not quite positive. Hence it is imperative to intertwine satisfaction surveys within the company culture.
Benefits of an employee satisfaction survey
Let us delve into some of the key benefits or advantages that employee satisfaction survey questions offer.
- Understand and improve productivity levels
Employees that are not satisfied with their job role or assignments have very low productive levels. Therefore, using the right employee satisfaction survey questions, you can identify if an employee is satisfied with their role and what measures can be taken to improve the satisfaction levels. This will help in improving job satisfaction and also productivity levels for that employee.
- Retain employees
Retaining employees is hard, and what is more hard is finding new employees in place of employees who have left. Organizations spend more money on hiring new employees then retaining employees. Hence, asking the right questions in your survey can help you identify employees that may be an attrition risk and retain them.
- Understand training needs
Organizations need to have training and learning programs for their employees. Employees need to reskill and upskill in today’s day and age continuously. Therefore, lack of internal training and development programs can lead to dissatisfaction amongst employees. Use your surveys to find out if that is the reason and take necessary measures. Ensuring adequate training helps employees step into higher-level roles with better preparation.
Top 30 employee satisfaction survey questions with categories
Through years of research we have compiled 30 employee satisfaction survey questions that you cannot afford to miss:
Organization relation and employee satisfaction
1. Is there a clear understanding of the strategic objectives of the organization?
In research conducted by QuestionPro, 36% of employees said that better visibility of organizational goals would amplify their satisfaction and job performance. Therefore, transparency is imperative to higher levels of satisfaction.
2. Is it clear to you what your role demands in meeting the company objectives?
When employees have a sense of direction how they fit in the long-term broader company vision it does impact job satisfaction positively. Furthermore, it is crucial to ensure employees have a sense of direction that aligns with company objectives.
3. Do you believe that there is an opportunity for individual career growth and development within the company?
If the employee is directionless in terms of growth, eventually the employee will leave sooner or later.
4. Will you be working for the same organization in the next 2 years?
A satisfied employee acts as a word of mouth promotion tool for the organization, hence this question is of immense significance and if the answer to this question is no, it should ring alarm bells within the organization and call for immediate corrective measures.
5. Are you satisfied with your job overall?
This will give you an overall average overview of employee’s perceptions towards the organization and therefore lead you to improving the line of communication.
Teamwork and employee satisfaction survey
Research has proved that teamwork culture has a direct impact on job satisfaction; we have underlined 3 questions that have to be part of your employee satisfaction survey:
6. Do you relish being a member of your team?
7. Is your team an inspiration for you to do your best at the job?
8. Does your team provide you support at work whenever needed?
Information and employee satisfaction survey
This part often goes unnoticed in organizations especially when the employee is a recent hire they depend highly on the information.
9. Do you struggle to get information to make better decisions at work?
10. If something unusual comes up, do you know who to go for a solution?
11. Does the organization inform you about all the resources and tools to perform your duties well?
Use free template: 360-degree employee assessment survey
Relationship with the supervisor and employee satisfaction survey
12. Do your seniors, managers encourage you to give your best effort?
13. Do you feel you are rewarded for your dedication and commitment towards the work?
14. Do you feel that your opinions are heard and valued by your superior?
15. Do you feel there is a scope for personal growth such as skill enhancement?
Job passion and self-evaluation employee satisfaction survey
16. Do you experience personal growth such as upgrading your skills and learning other tasks apart from your regular to-dos?
17. Does the management involve you while taking leadership related decisions?
18. Do you think you are valued by your manager?
19. Do you think you go beyond your limits to fulfill a task?
20. Do you think your job makes a positive difference in other’s life?
21. Do you think you have had enough training to solve customer issues?
22. Do you think the management respects your personal family time?
Feedback and employee satisfaction survey
23. Do you receive constructive feedback from your manager?
24. Does your manager praise you when you have done a good job?
Work/Life balance and employee satisfaction
25. Do you think the environment at work helps you strike the right balance between your work life and personal life?
26. Does your job cause an unreasonable amount of stress for you?
27. Do you think your manager understands a healthy balance between work life and personal life?
Fairness at work and employee satisfaction
28. Do you think your manager treats all the team members equally?
29. Do you think the organization has fair policies for promotion for all employees?
30. Do you feel that the management is just towards administering policies concerning employees?
View library: Sample HR survey templates
Why should you conduct an Employee Satisfaction Survey?
1. It provides anonymity
If you ask your staff how they’re doing face-to-face, they’re likely to say “just fine” and not much else. Thus, you should ask them for ways to improve your business in person, and you’re unlikely to get a constructive response. Alternatively, if you ask it in a staff satisfaction survey in an anonymous format, you’ll open yourself up to a world of insightful feedback. Therefore, employees tend to avoid confrontation, and surveys eliminate this factor.
2. You’ll get honest and unbiased feedback
By using a workforce satisfaction survey, you’ll allow your employee to speak freely about your company. Thus, while what they say may be hard to swallow, it’s to your benefit to receive honest employee feedback. Your employees will tell you how they really feel and can also offer new ideas to improve your business. Park your ego and encourage your staff to be brutal and honest.
3. It’s a different platform than a performance review
Let’s face it when you sit down for an employee performance evaluation but they’re often looking for only one thing: more money. Therefore, they’re highly unlikely to say much if they have a concern or complaint about your business. Using staff satisfaction surveys given out at times other than performance reviews is a way to get more actionable commentary.
4. You can reduce turnover
By allowing your employees to express themselves, you’ll reduce employee turnover in your company. For example, when you think of all the resources that go into hiring a new staff member – including paperwork, training, and the inevitable mistakes – you’ll understand that keeping turnover at a minimum is a key to success.
5. Your staff will be engaged and more productive
If your staff understands that you truly care about them and value their feedback, they’re much more likely to be engaged in your company’s long-term goals, and in addition will ultimately increase productivity.
Employee Satisfaction Survey Types
QuestionPro Workforce is the pioneering platform that allows organizations across the globe to create, send and analyze employee satisfaction surveys that as a result enable insightful workforce intelligence.
The platform has 3 distinctive employee satisfaction survey types, each with the option to create a survey from scratch or select a ready-made staff survey template and simply editing it to suit your needs :
- Standard Survey: Here you can create a typical employee satisfaction survey using standard and advanced question types, powerful survey logic and branching options.
- 360 Review: This survey type enables you to conduct company-wide employee engagement surveys with specialized analytics.
- Pulse: A pulse survey is simplistic and short, but powerful employee satisfaction survey that measures your employee mood and morale quickly with effective analytics.
Elements to track and measure
Remember to use the below elements before designing and conducting a workforce satisfaction survey. These elements, viewed from an employee’s perspective, will help you get better responses and therefore, better results for your studies. Forbes magazine’s 5 fundamentals of employee satisfaction align with what is listed below.
- Nature of work and completion
- Communication and delegation of work
- Mentoring and support
- Workload distribution
- Recognition and appreciation
- Organizational value and culture
- Team members and dynamics
- Advancement plan
- Benefits and perks
Ready to create a workplace culture where everyone can reach their full potential? Learn more about how to get ongoing feedback from your employees and start taking action to make a positive impact in your organization with QuestionPro Workforce.