all-unsubscribed-customers

Getting started

CX SDK - Overview

Back

all unsubscribed customers

Where can I see all unsubscribed customers at a glance?

Juliane Wandt 1 year ago

1 Answer

Currently, there is no direct way to view a list of all unsubscribed customers. You will need to check each customer"s status individually by following these steps: Go to Customer Experience » Deploy » Customers » Customer list and click on the email address of the customer >> under Customer Details >> Check the "Status" as Active or Unsubscribed. Refer this screenshot: https://prnt.sc/mCC38nlp40yy

Shubham Rawale 1 year ago

All Questions

Validity of the unsubscription

Is an unsubscribe only valid for one survey? Or for all surveys in a workspace? Or for all workspaces I may have?

1 Answer

Is it possible to reactivate an unsubscribed email?

According to the customer, she was unsubscribed from the mailing list without manually clicking the "unsubscribe" link. Furthermore, she confirmed that she was not redirected to any landing page to verify or complete the action.

This suggests the possibility of an automated process or an email security filter (spam checker) triggering the unsubscribe link upon delivery.
In a case like this, is it possible to reactivate?

Thank you!

1 Answer

You may also be interested in... CX Transactions- Manual Import CX Transactions- Excel Import CX- Deploy History What are Intercept Surveys? Settings - CX CX - Look and feel of the Feedback tab

GET STARTED WITH YOUR FIRST SURVEY NOW

Still have questions?

Webinar

Free Training

Support

Certification