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Nov 2019Surveys
New Feature
Manage your surveys easily by adding blocks in your surveys. You can also apply randomization to the questions within a block.
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Enhancement
Enhanced reporting for bipolar matrix question type
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Enhancement
We have added support for Austria, UAE & Saudi Arabia.
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New Feature
If you have long question and/or answer text in your surveys, now you can use short text instead. This helps make the reports easily readable and charts are easier to understand.
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Enhancement
Enhanced date validation to support multiple operators, you can now set validation to be within, greater than, less than, between or equal to a particular date.
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Enhancement
Enhanced heatmap analysis allow users to differentiate the part of image that receive most attention from the part of image that receives less attention.
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Communities
Enhancement
Languages - Upload Bulk Translations
Community Manager will now be able to upload translations for multiple languages by uploading excel file. Languages module has also been revamped,
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Enhancement
Added support for custom portal notifications. Customize portal notifications based on the Community purpose.
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CX
New Feature
NPS Plus - NPS + Root cause + Voter comment
With QuestionPro CX, you can easily collect the cause of the rating given by each user. Additionally, customers get a chance to vote their favorite comments from other customers.
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Enhancement
Push metrics - Schedule email report for CX dashboard
CX dashboard Users can now receive dashboard widgets on email. Push metrics enables the account admin to configure a weekly email report for all the segment managers. The managers will get to view the data for their respective segments
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Workforce
Enhancement
Multi-select Filters for Dashboard
Apply multiple filters on the dashboard to view the data as per your requirement.
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Oct 2019Surveys
Enhancement
Connect a single survey with multiple Salesforce objects to pull and post data to Salesforce.
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CX
Enhancement
Customer experience admin users can now share one or more dashboards with the segment managers.
The managers will be able to view the shared dashboard on their portals with data relevant to their segment.
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Enhancement
With QuestionPro CX, you can unsubscribe the customers which are already present in the system. This feature enables you to unsubscribe a bunch of customers at a time so that they do not receive any emails even if they are present in any transaction list.
You can also unsubscribe the customers while sending the reminders to already existing batches.
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Workforce
Enhancement
Customize your employee portal to exactly match your brands look and feel.
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Communities
Enhancement
Multiple Images support for Idea post
Create an Idea with multiple images and these will be displayed in a slider with thumbnails. Extended the limit of images to 4 images/idea.
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Sept 2019Surveys
Enhancement
Smiley rating scales are now editable
Adjust the order of rating scale of the smiley question as per your requirements.
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Enhancement
Response Viewer - Hide columns
Now, hide columns that are not so frequently used in the response viewer and focus only on the important ones.
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CX
Enhancement
Redefined access for Sub-account users
Sub-account users now has access to below features on shared feedbacks:
1. Edit survey
2. Add customers/transactions to the system
3. Send survey
4. Send reminder
5. Analytics
6. Action - closed loop
Admin setting is a restricted feature for sub-account users.
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Communities
Enhancement
Schedule Emails based on account time zone
Admin will now be able to schedule emails based on its account time zone.
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Aug 2019Communities
Enhancement
Tango Gift card support added for Ebay
Admin will now be able to add inventory of Ebay gift cards. Members will be able to earn Ebay gift cards and redeem it for purchases on ebay.com.
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Enhancement
Email notifications for low reward inventory
Configure the quantity which triggers an email notification for Admin to top up the rewards.
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Enhancement
Admin will now be able to create compound filters by selecting existing filters and adding different criterias to it.
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Enhancement
Multi-Lingual Polls
Added support for multi-lingual polls.
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Workforce
Enhancement
Admin will now be able to create rules for his employees to view the data in the employee portal.
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Surveys
Enhancement
User can now add 'other' option with dynamic comment for rank order and drag & drop question type.
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July 2019Mobile App
New Feature
Edit responses offline
We have added the ability to edit responses that are collected offline before syncing.
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CX
Enhancement
CX Dashboard is now enhanced with a better accessibility, added functionalities and enriched look. You can now enjoy using the new features added to the dashboard. It includes:
1. Global filters
2. Defined themes
3. Monthly tracker widget
4. Various chart types
5. Chart customizations
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Enhancement
From Email address - Thank you email
Users can now mention the email address and name from which they wish to send the Thank you email.
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Surveys
Enhancement
Get complete insights about how different members or teams of your org are using QuestionPro. Drill down to the exact usage of a specific team or user with the help of new filters.
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Enhancement
Users can now add images and format answer options using rich text editor. User can now download SPSS report for Max-Diff analysis along with excel report.
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June 2019Surveys
New Feature
Use our Data Quality tool to identify responses with poor text data and exclude them from analysis to ensure you are making decisions based on the best data possible.
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New Feature
Analyze the open-ended responses given by the respondents in detail, to know the actual sentiment behind the textual data.
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New Feature
Create a new lead or update an existing one in your Marketo account as you receive a new response to your QuestionPro survey.
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June 2019Workforce
New Feature
Custom scorecard will allow you to create your own scorecard by grouping together measures (questions) of different markers and building blocks.
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New Feature
This will help comparing the key metrics of the business processes or the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry/ class.
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May 2019Workforce
New Feature
Driver analysis helps you identify the words, behaviors, actions, values, and beliefs that are driving success in your organization.
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New Feature
FTP Sync gives you another way to import/update your employee roster along with the demographic details and status.
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May 2019Surveys
New Feature
HTML Question and Answer Embedding
Embed the first question of your survey in the email invite so that the respondent can start answering the survey from the email itself.
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Apr 2019CX
New Feature
Dashboard 2.0 - Custom variables
CX dashboard now has global filters for custom variables in the system. Global here stands for the fact that all the widgets on the dashboard gets filtered according to the options chosen in the filter.
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New Feature
Edit/Delete scheduled invites
You can now edit the date and time of a scheduled invite in CX. Also, deletion of the same is possible now. Just simply go to Deploy>>Scheduled Invites to view the list of scheduled invites and perform the edit/delete operations.
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New Feature
Send multiple surveys from a single data file. You can configure rules based on which different surveys will be sent out to different customers from one data file.
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Apr 2019Surveys
Enhancement
Prevent a respondent to answer a single survey multiple times based on the data present in the custom variable for that respondent.
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Mar 2019Surveys
Enhancement
New and improved correlation analysis with cell highlights to understand the strength of the relationship between two variables.
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Enhancement
New and improved languages page interface with added image support for multilingual surveys.
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Enhancement
Authenticate your respondents via SAML single sign-on to prevent the hassle.
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Mar 2019CX
New Feature
Sentiment and root cause analysis
With Sentiment analysis, the users will be able to analyse the text responses. This feature provides following abilities:
1. View top-most keywords amongst all the responses
2. Drill down on a particular keyword
3. Mute irrelevant keywords
4. Manage keywords - Merge two or more keywords
5. Filter detractors, promoters or neutral keywords
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Feb 2019Surveys
Enhancement
Request response (soft validation) will remind respondents to answer a question if they have skipped it so that the respondent can go back and answer the question before they proceed to the next page.
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Enhancement
Now integrate 1000+ apps to QuestionPro without any development via Zapier.
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Jan 2019Surveys
Enhancement
Deploy the survey invitations not only via email but with SMS too.
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Enhancement
New and Improved response viewer
Searching, viewing and editing responses has been made a lot more easier with the updated design & with the added ability to search by respondents email address.
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Enhancement
Numerical binning makes grouping numerical data easier. Histogram makes the analysis of grouped numerical data effective and efficient.
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Jan 2019CX
Enhancement
Redefined access for Sub-account users
Sub-account users now has access to below features on shared feedbacks:
1. Edit survey
2. Add customers/transactions to the system
3. Send survey
4. Send reminder
