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  • Nov 2019Surveys

    Survey Blocks

    Manage your surveys easily by adding blocks in your surveys. You can also apply randomization to the questions within a block.

    New Feature
  • Bipolar matrix reporting

    Enhanced reporting for bipolar matrix question type

    Enhancement
  • Map Question Type

    We have added support for Austria, UAE & Saudi Arabia.

    Enhancement
  • Report Labels

    If you have long question and/or answer text in your surveys, now you can use short text instead. This helps make the reports easily readable and charts are easier to understand.

    New Feature
  • Date Validation

    Enhanced date validation to support multiple operators, you can now set validation to be within, greater than, less than, between or equal to a particular date.

    Enhancement
  • Heatmap Analysis

    Enhanced heatmap analysis allow users to differentiate the part of image that receive most attention from the part of image that receives less attention.

    Enhancement
  • Communities

    Languages - Upload Bulk Translations

    Community Manager will now be able to upload translations for multiple languages by uploading excel file. Languages module has also been revamped,

    Enhancement
  • Custom Portal Notifications

    Added support for custom portal notifications. Customize portal notifications based on the Community purpose.

    Enhancement
  • CX

    NPS Plus - NPS + Root cause + Voter comment

    With QuestionPro CX, you can easily collect the cause of the rating given by each user. Additionally, customers get a chance to vote their favorite comments from other customers.

    New Feature
  • Push metrics - Schedule email report for CX dashboard

    CX dashboard Users can now receive dashboard widgets on email. Push metrics enables the account admin to configure a weekly email report for all the segment managers. The managers will get to view the data for their respective segments

    Enhancement
  • Workforce

    Multi-select Filters for Dashboard

    Apply multiple filters on the dashboard to view the data as per your requirement.

    Enhancement
  • Oct 2019Surveys

    New Salesforce Integration

    Connect a single survey with multiple Salesforce objects to pull and post data to Salesforce.

    Enhancement
  • CX

    Portal 1.0 - Share dashboard

    Customer experience admin users can now share one or more dashboards with the segment managers.

    The managers will be able to view the shared dashboard on their portals with data relevant to their segment.

    Enhancement
  • Unsubscribe customers

    With QuestionPro CX, you can unsubscribe the customers which are already present in the system. This feature enables you to unsubscribe a bunch of customers at a time so that they do not receive any emails even if they are present in any transaction list.

    You can also unsubscribe the customers while sending the reminders to already existing batches.

    Enhancement
  • Workforce

    Employee Portal Theme

    Customize your employee portal to exactly match your brands look and feel.

    Enhancement
  • Communities

    Multiple Images support for Idea post

    Create an Idea with multiple images and these will be displayed in a slider with thumbnails. Extended the limit of images to 4 images/idea.

    Enhancement
  • Sept 2019Surveys

    Smiley rating scales are now editable

    Adjust the order of rating scale of the smiley question as per your requirements.

    Enhancement
  • Response Viewer - Hide columns

    Now, hide columns that are not so frequently used in the response viewer and focus only on the important ones.

    Enhancement
  • CX

    Redefined access for Sub-account users

    Sub-account users now has access to below features on shared feedbacks:

    1. Edit survey

    2. Add customers/transactions to the system

    3. Send survey

    4. Send reminder

    5. Analytics

    6. Action - closed loop

    Admin setting is a restricted feature for sub-account users.

    Enhancement
  • Communities

    Schedule Emails based on account time zone

    Admin will now be able to schedule emails based on its account time zone.

    Enhancement
  • Aug 2019Communities

    Tango Gift card support added for Ebay

    Admin will now be able to add inventory of Ebay gift cards. Members will be able to earn Ebay gift cards and redeem it for purchases on ebay.com.

    Enhancement
  • Email notifications for low reward inventory

    Configure the quantity which triggers an email notification for Admin to top up the rewards.

    Enhancement
  • Compound Filters

    Admin will now be able to create compound filters by selecting existing filters and adding different criterias to it.

    Enhancement
  • Multi-Lingual Polls

    Added support for multi-lingual polls.

    Enhancement
  • Workforce

    Rule Based Portal Access

    Admin will now be able to create rules for his employees to view the data in the employee portal.

    Enhancement
  • Surveys

    Other option for Rank Order

    User can now add 'other' option with dynamic comment for rank order and drag & drop question type.

    Enhancement
  • July 2019Mobile App

    Edit responses offline

    We have added the ability to edit responses that are collected offline before syncing.

    New Feature
  • CX

    CX Dashboard 2.0

    CX Dashboard is now enhanced with a better accessibility, added functionalities and enriched look. You can now enjoy using the new features added to the dashboard. It includes:

    1. Global filters

    2. Defined themes

    3. Monthly tracker widget

    4. Various chart types

    5. Chart customizations

    Enhancement
  • From Email address - Thank you email

    Users can now mention the email address and name from which they wish to send the Thank you email.

    Enhancement
  • Surveys

    Usage Dashboard

    Get complete insights about how different members or teams of your org are using QuestionPro. Drill down to the exact usage of a specific team or user with the help of new filters.

    Enhancement
  • Max-Diff analysis

    Users can now add images and format answer options using rich text editor. User can now download SPSS report for Max-Diff analysis along with excel report.

    Enhancement
  • June 2019Surveys

    Data Quality

    Use our Data Quality tool to identify responses with poor text data and exclude them from analysis to ensure you are making decisions based on the best data possible.

    New Feature
  • Sentiment Analysis

    Analyze the open-ended responses given by the respondents in detail, to know the actual sentiment behind the textual data.

    New Feature
  • Marketo Integration

    Create a new lead or update an existing one in your Marketo account as you receive a new response to your QuestionPro survey.

    New Feature
  • June 2019Workforce

    Custom Scorecard

    Custom scorecard will allow you to create your own scorecard by grouping together measures (questions) of different markers and building blocks.

    New Feature
  • Benchmark

    This will help comparing the key metrics of the business processes or the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry/ class.

    New Feature
  • May 2019Workforce

    Driver Analysis

    Driver analysis helps you identify the words, behaviors, actions, values, and beliefs that are driving success in your organization.

    New Feature
  • Workforce FTP Integration

    FTP Sync gives you another way to import/update your employee roster along with the demographic details and status.

    New Feature
  • May 2019Surveys

    HTML Question and Answer Embedding

    Embed the first question of your survey in the email invite so that the respondent can start answering the survey from the email itself.

    New Feature
  • Apr 2019CX

    Dashboard 2.0 - Custom variables

    CX dashboard now has global filters for custom variables in the system. Global here stands for the fact that all the widgets on the dashboard gets filtered according to the options chosen in the filter.

    New Feature
  • Edit/Delete scheduled invites

    You can now edit the date and time of a scheduled invite in CX. Also, deletion of the same is possible now. Just simply go to Deploy>>Scheduled Invites to view the list of scheduled invites and perform the edit/delete operations.

    New Feature
  • CX - Workflow

    Send multiple surveys from a single data file. You can configure rules based on which different surveys will be sent out to different customers from one data file.

    New Feature
  • Apr 2019Surveys

    Custom Variable based ABBS

    Prevent a respondent to answer a single survey multiple times based on the data present in the custom variable for that respondent.

    Enhancement
  • Mar 2019Surveys

    Correlation Analysis

    New and improved correlation analysis with cell highlights to understand the strength of the relationship between two variables.

    Enhancement
  • Multilingual Surveys

    New and improved languages page interface with added image support for multilingual surveys.

    Enhancement
  • SAML SSO for Take Survey

    Authenticate your respondents via SAML single sign-on to prevent the hassle.

    Enhancement
  • Mar 2019CX

    Sentiment and root cause analysis

    With Sentiment analysis, the users will be able to analyse the text responses. This feature provides following abilities:

    1. View top-most keywords amongst all the responses

    2. Drill down on a particular keyword

    3. Mute irrelevant keywords

    4. Manage keywords - Merge two or more keywords

    5. Filter detractors, promoters or neutral keywords

    New Feature
  • Feb 2019Surveys

    Request Response - Validation

    Request response (soft validation) will remind respondents to answer a question if they have skipped it so that the respondent can go back and answer the question before they proceed to the next page.

    Enhancement
  • Zapier Integration

    Now integrate 1000+ apps to QuestionPro without any development via Zapier.

    Enhancement
  • Jan 2019Surveys

    SMS Surveys

    Deploy the survey invitations not only via email but with SMS too.

    Enhancement
  • New and Improved response viewer

    Searching, viewing and editing responses has been made a lot more easier with the updated design & with the added ability to search by respondents email address.

    Enhancement
  • Numerical Binning

    Numerical binning makes grouping numerical data easier. Histogram makes the analysis of grouped numerical data effective and efficient.

    Enhancement
  • Jan 2019CX

    Redefined access for Sub-account users

    Sub-account users now has access to below features on shared feedbacks:

    1. Edit survey

    2. Add customers/transactions to the system

    3. Send survey

    4. Send reminder

    Enhancement