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June, 2021Surveys
Accessible Theme - 508 Compliance
Web accessibility is about removing barriers, so that people with disabilities can use and contribute to the web. QuestionPro is commited to making surveys accessible to all. We have added a accessible theme which follows the latest standards for accessibility and makes it easier for anyone to respond to surveys.
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Surveys now have ARIA labels to improve accessibility allowing screen readers and assistive technologies to understand context for elements used on the surveys.
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Image Thumbnails on Dashboards
Images used on all survey questions and answeres will now be displayed on dashboards and can be switched on or off as required.
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We have added an option to lock the extracted question to the source question while setting up extraction logic. If this option is enabled while setting up logic, changes made to the answer options in the source question will also reflect in the extracted question.
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June, 2021Workforce
Option to convert a section into a priority model that allows evaluators to rank the behaviors based on the priority. Also, it provides suggestions through open-ended questions.
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Rich Content Editor- 360 Surveys
A rich content editor will help the survey authors format the textual content and add images that can be used as instructions.
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Presentation Text- 360 Surveys
An option to add a presentation text question type to the 360 survey. The presentation question type helps the customer to add a static block of content to provide additional information to the respondents.
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May, 2021Surveys
Export short survey URLs in export batch
You can now export short URLs using export batch that will allow you to send the survey link using your own distribution system or via SMS.
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Data Quality - Organization Settings
We have moved the data quality settings at the organization level. You can now have data quality on by default vs setting this up at the individual survey level.
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May, 2021Communities
Video discussion with the community members will help to gain feedback, improve relationship and analyze sentiment based on the transcript.
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May, 2021Workforce
New Heatmap widget to compare the responses from the employees based on their demographics.
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A comparison report allows you to compare and analyse the responses for questions between two different surveys.
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April, 2021Surveys
Now get all the latest technical documentation provided by QuestionPro in one location. A unified portal to get acccess to all the information required by the technical team to integrate QuestionPro to your platform.
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We have enhanced our response viewer. We now support report labels under the response viewer making it easier to understand your data. We have also enhanced our search to support external reference variable and custom variables 1-5.
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We have enhanced our survey navigation controls to support a start survey button. Start button is displayed on the first page of a survey and is supported for multilingual surveys too.
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We have enhanced our review/print finish option to support response editing. You can now allow your respondents to review their response at the end of the survey as well as edit it if they wish to make any changes before the final submit.
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March, 2021Surveys
HTML support for language translation import
When importing translations the formatting for the text in the survey had to be manually updated for each language, To solve this we have added HTML support for importing translations, users can now import all the HTML formatting directly from the excel file into the survey.
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The review mode allows you to give collaborators limited access to your surveys so that they can review the surveys, add comments, provide suggestions and even assign tasks related to different aspects of the survey.
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We have improved the keyboard support for answering a survey, you can now use the Tab or Tab + Shift keys to navigate within the survey, Enter or Space bar to select an answer option, additional use the arrow keys to navigate within a dropdown, matrix question or when using the calendar question type.
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Star rating question type: Improved usability and accessibility
Increased the size of the star’s on the rating question type to make it easier for respondents to select an option, also updated interaction for a better user experience.
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Calendar question type: Auto-select date in calendar
Respondents can now select or type in a date or time. We have also improved the keyboard navigation and the mobile experience.
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Custom Scripting Documentation
Get all the details about custom scripting & JavaScript logic along with the example scripts in one location.
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February, 2021Surveys
When answering matrix questions with numerous rows, respondents often get overwhelmed and their answers could be rushed selections. To solve this, we have added the auto-focus setting for matrix questions which will help respondents focus on a single attribute at a time increasing data quality and reducing respondent fatigue.
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Pick and choose questions, visualization settings, filter data and share a custom dashboard with your stakeholders.
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Answer groups will allow you to segregate the answer options into groups. The answer groups provide more information about the answer options to the respondents. This feature is supported in the QuestionPro Offline App as well.
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Enhanced HotSpot question type will allow you to create an area selection of different shapes and colors. You can edit, resize and move an area selection across the image.
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Gabor Granger question type now has automatic price setup option where you can set the price range just be providing the minimum price, the price interval and the number of steps/levels. This would auto calculate the maximum price and define the price range with the details provided.
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We have added multiple language support to the SPSS report. You can now export SPSS analysis reports in different languages which are added to the survey.
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February, 2021Communities
We have added support for multiple polls. You can now have up to five polls active at a time. We have also enhanced the user experience, in terms of both creating polls and answering them.
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We have enhanced the user experience for Sample Filter. Also, you can search for a filter and easily access it instead of scrolling through the entire list. You can also delete multiple filters at once.
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We have enhanced broadcast email distribution where you can send broadcast emails to the members in their preferred languages.
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January, 2021Surveys
Brazil Map on Dashboard Report
We have added support for the Brazil map on the dashboard report, to enable this option go to the dashboard report and enable it under Summary report settings.
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Verified Digital Signature [BETA Release]
The verified Digital Signature will ensure that a legitimate respondent is filling out the survey. The authenticity of the respondent is ensured by an email verification step, without which he/she cannot advance to the next step in the survey. Please contact your account manager to sign up for our BETA program.
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With census balanced results within 48 hours at $1/complete, you can spend more time digging deeper into your answers!
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January, 2021Communities
Strong Passwords functionality will ensure all the password standards/rules are applied when a member tries to create an account or reset the password, to provide essential protection from any fraudulent activities. Real-time password strength will be displayed on the signup and reset password page to ensure all the guidelines are met. This setting will be enabled by default for all new communities. To enable this option for existing communities, go to Security under Community Settings.
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December, 2020Surveys
Matrix - Auto-focus [BETA Release]
When answering matrix questions with numerous rows, respondents often get overwhelmed and their answers could be rushed selections. To solve this, we have added the auto-focus setting for matrix questions which will help respondents focus on a single attribute at a time increasing data quality and reducing respondent fatigue. Please contact your account manager to sign up for our BETA program.
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Custom Dashboard [BETA Release]
Pick and choose questions, visualization settings, filter data and share a custom dashboard with your stakeholders. Please contact your account manager to sign up for our BETA program.
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December, 2020Communities
You can now add a filter when creating a reward inventory and only those members who qualify will be able to see it on the portal and claim the reward.
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Automatic Closure is a functionality that helps you to define criteria while sending out a survey from the Communities platform to close the survey on the defined close date and time or when the quota limit is reached. With this feature, you can automatically close the project and the survey will not be visible on the member portal once the criteria are met.
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November, 2020Surveys
Gabor-Granger Pricing Method [BETA Release]
Gabor-Granger method helps us to find the maximum price each respondent is willing to pay, which allows us to project the price elasticity of the product and find revenue maximising price points. Please contact your account manager to sign up for our BETA program.
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Share your global email lists with other QuestionPro users within your organization to maintain a single updated list for deploying the surveys.
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Answer groups will allow you to segregate the answer options into groups. The answer groups provide more information about the answer options to the respondents. This feature is supported in the QuestionPro Offline App as well.
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Anchored MaxDiff experiments supplement standard MaxDiff questions with additional questions designed to work out the absolute importance of the attributes.
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EDU Answers - Audience [BETA Release]
With census balanced results within 48 hours at $1/complete, you can spend more time digging deeper into your answers! Please contact your account manager to sign up for our BETA program.
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November, 2020Communities
Multiple payout currency for PayPal reward
This enhancement will allow you to create a Paypal reward in five additional currencies which include the Australian dollar, Canadian dollar, Euro, Mexican peso, and Pound sterling.
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October, 2020Surveys
Enhanced option to close the survey. Now you can set the specific time when you wish to automatically close the survey. Time considered to close your survey will be your local time zone set on the account.
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October, 2020CX
NPS+ and Churn risk [BETA Release]
Get a step ahead of NPS by identifying the root cause and analysing the churn risk. Please contact your account manager to sign up for our BETA program.
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September, 2020Surveys
Comparison Operator Support for Text Validation
Enhanced validations for text input questions. Compare and validate text input and only allow responses if the entered data matches.
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Custom Validation Messages [BETA Release]
Add custom validation messages to your survey to help respondents complete your survey. Please contact your account manager to sign up for our BETA program.
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Text Highlighter [BETA Release]
This feature enables you to add a text as a question and collect feedback on the text. Please contact your account manager to sign up for our BETA program.
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September, 2020Communities
Video Discussions [BETA Release]
Video discussion with the community members help to gain feedback, improve relationship and analyze sentiment based on the transcript. Please contact your account manager to sign up for our BETA program.
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September, 2020CX
User and Role Management [BETA Release]
Give required access to your users by creating permission based custom roles.
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August, 2020Surveys
Dynamically repeat a block of questions multiple times for a respondent based on their answers to previous questions.
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Answer Display Order - Flip Options
When conducting research, it is very important to reduce or eliminate any bias that may be introduced due to how the survey is set up. You can now set the answer display order to flip alternatingly for respondents to collect unbiased data.
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August, 2020CX
Allow other segment's owners to access your dashboard to share a static view of your reports with them
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August, 2020Workforce
With the help of a custom scoring model you will be able to set your scale points to uncover more insightful opinions on a topic.
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August, 2020Mobile App
Using Push Notifications, the administrator will now have the ability to send notification from the web to one or multiple devices that are using the offline app. It will be an easier way of notifying the users to run a sync, update the application or even send custom messages without having to use any other mode of communication.
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July, 2020Surveys
Slider rating scales allow researchers to create rating scales with a wide range of selection. While traditional slider scales start at the left, setting slider start position allows you to negate the bias introduced by starting the slider scale always on the left. With slider start position setting, now you can start the slider position anywhere on your rating scale.
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Managing Multilingual Survey Distribution
We have enhanced our email templates to support languages. It's now super easy to manage multilingual survey projects. With multilingual email lists and templates, distribution as well as data collection is simplified and only takes a few steps.
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We have enhanced our bipolar matrix slider input question. The scale starts at the center now instead of left. We have added option to customize colors for the positive and negative ratings.
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We have enhanced the user experience for cross-tabulation reports. This will aid users to generate cross-tabulation reports for multiple questions in rows and columns at once.
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July, 2020Communities
Integrate with PayPal to support transfer of gift card amounts to the members PayPal wallet directly.
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June, 2020Surveys
Block flow provides an overview of the order in which respondents will answer the survey. This includes logic and randomization as well. You can not only get an overview, but also modify the flow, set up complex logic and randomization.
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SAML Authentication: SP Initiated SSO
We have enhanced our SAML authentication SSO to support SP initiated SSO, you can now easily login into your QuestionPro account via SSO button on your QuestionPro login portal or a unique URL assigned to your QuestionPro organization.
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We have added a new functionality under GDPR compliance with the help of which the respondents located in Europe can raise a data rights request for the survey owner and the survey owner can honor the requests by contacting the requestor.
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We have added new functionality for the administrators to create new custom user roles for their QuestionPro organization which will help them to manage the access levels for all the users present under their QuestionPro organization.
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We have enhanced the process of adding users under your QuestionPro organization with the help of which you can add multiple users in one go. Also, you can specify the user's role and team while adding the users.
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Survey Dashboard - right-to-left language support
We have updated the dashboard to support all right-to-left (RTL) languages like Arabic, Hebrew, Urdu, Persian etc.
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Added support for two new languages, respondents can now answer surveys in Punjabi and Uzbek.
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HotSpot Analysis - Multingual support
We have added multiple language support to Hotspot analysis question type. Survey creator can now filter the HotSpot analysis report by different languages
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June, 2020Mobile App
The offline app now supports customized smileys that are added in the surveys. You can have different sets of smileys as per your requirement.
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With face detection activated in a kiosk mode, the specified survey will jumpstart as soon as the device's camera detects a face.
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June, 2020Communities
New design implemented for the notification panel on the member portal. Icons will be displayed based on the type of notification.
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June, 2020CX
Get the Raw data report in your inbox daily/weekly. Set up a scheduler once and get the report automatically
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May, 2020Surveys
You can now create a static datasets to analyze data in statistical tools like Jamovi and Rstudio and post-back data and images in the datapad.
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You can now get rid of the sample bias and get more accurate analysis using weighting and balancing.
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Customize the colors for your smiley rating scale
You can now choose colors for the smiley scale to match your brand colors or preferences.
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May, 2020Communities
You can now hide comments on Topics to avoid the members getting influenced by seeing other members comments.
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Document Attachment Support on Topics
Support for document attachment on Topics. You can now attach a document with topic.
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Category wise filter on Topics
Support to filter the topics by category for different member segments using filters.
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May, 2020Workforce
You can now download multiple PDFs in one go with Stack Report. All you need to do is select the demographics and download reports.
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April, 2020Surveys
You can share folders within your organization and team easily in one go with enhanced UI. Also, use folders to provide secure access or limit access to surveys within your organization.
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April, 2020CX
B2B CX - CC on Survey invitations
With B2B CX implementation, you can now CC customer relationship executives on Customer survey inviations for easier follow up and response tracking. A transaction owner can also log in to a portal to view the details of your transactions
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You can now compare the NPS of your segment with another segment(s) in the same hierarchy.
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March, 2020Surveys
Delight your respondents with custom smileys! You can now customize your smiley rating question. Either choose from our professionally designed smiley sets or upload your own smileys. All custom smileys are fully supported online as well as in our offline mobile app.
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Customize, Filter and Export text data in real time!
Text Analysis dashboard has been enhanced to support real time data filtering and export capabilities. We have also added the ability to customize the look and feel of the report.
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March, 2020Communities
Added support to filter out members based on the Survey/Poll option selected in the campaign batch or quick poll. > Question>Option.
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Maximum Points configuration for Topics & Idea board
Community Managers can now configure maximum points for a week and a day as well now. This will increase the activity of members on portal.
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March, 2020CX
Specify survey language for each transaction or choose a language before sending a survey to a batch
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Set up a recurring survey reminder once and save time by avoiding repeated logins
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Add as many as 50 custom values to a transaction instead of 20(supported previously)
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Get a downloadable list of transactions which failed during the import process due to invalid email address
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March, 2020Workforce
Lifecycle Rules for On-boarding and Exit Survey
Automate you on-boarding and exit survey distribution.
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February, 2020Surveys
Logic is now more powerfull and easy to use! We have added support for unlimited branching conditions and criteria. Added support for logic based on N of M selected, questions answered or not, as well as questions displayed or not and much more.
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Now save frequently used answer options/scales to your custom scale library. Custom scales are shared accross your organization and have full multilingual support!
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Apply custom pattern validation for your text input questions with our RegEx Validation tool. Custom validation allows you to ensure that user information is entered properly.
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Greet your QuestionPro users with a personalized welcome email as soon as they sign up on QuestionPro.
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Auto-submit response (Hide submit button)
Enable auto-submit on your surveys. Submit button will be hidden and response is auto-submitted making the surveys easier to answer and also that much more fun!
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Add custom fields to contact information question
You can now add custom fields for data collection on a contact information type question and also order these fields as required.
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Use the Hot Spot question type to gather feedback on images. Respondents can provide their feedback on the predefined region of the image.
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February, 2020Communities
We have merged My Accounts, My Profiles & My Badges into a single screen. Single click to access all the 3 modules.
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February, 2020CX
Manage the dashboard and closed-loop of all the segments through a single portal login. A Segment switcher on the top helps the user to switch between multiple segments
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View a trend on Satisfaction or any custom question for varied frequencies - weekly, monthly, and quarterly
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February, 2020Workforce
Alternate email address for exit survey
Send out an exit survey to the alternate email address of terminated employees.
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Custom Marker and Building Block
Create your own categories and sub categories for questions in your survey.
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Employee Portal Access - Global Rule
Create generic access rule for employees by globally enabling/disabling the menu for the portal.
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January, 2020Surveys
Add a page timer question to manage and track time for individual pages on quizzes or tests.
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Make your survey compliant to the California Consumer Privacy Act (CCPA) in a few simple steps.
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January, 2020Mobile APP
Pass additional data to your offline devices that will help in analysing your data, variables like date, time, city, region device type etc. can be passed along and saved with the responses to analyse or filter data further.
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January, 2020Communities
Added support for images on modules on the Dashboard. Image carousel is not supported with limit of 4 images.
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We have merged My Accounts, My Profiles & My Badges into a single screen. Single click to access all the 3 modules.
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January, 2020CX
Get an overview of detractor tickets and manage them conviniently. Use necessary filters for a more relevant view with an ability to download the tickets in excel file
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Know your NPS score along with the major root causes. On the top of it, You can get your customers vote on each other's comments which in turn can be an amazing ideation platform. All this combined within one single question - NPS+
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January, 2020Workforce
Download PDF report by applying/saving multiple filters on the dashboard
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Employee Portal Access - Multi-select Demographic
Select multiple fields in a demographic to create portal access rule for an employee.
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December, 2019Surveys
Randomly assign the blocks of a survey to the respondents to avoid order bias.
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Find out the exact sentiment behind the comments provided by your respondents and find out the root cause of the sentiment by drilling down to the tagged comments. You can even create the sentiment analysis reports based on Data Filters for better analysis.
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Sort and rank answer options into different categories. In closed card sorting, respondents will sort and rank answer options into pre-defined categories. In open card sorting, respondents will create their own categories.
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We have updated the look and feel for the dashboard report and made it look modern. New UI also matches your survey theme.
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Net Promoter Score - New Scales
We have updated the NPS question type to support additional rating scales. Default scale is a 0-10 point scale. New scales added are 1-10, 1-7, and 1-5 point scales.
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Our scale library for answer options was available in English. We have added support for additional languages and now the library is available in Spanish, Portuguese, German, French, and Arabic. We will continue adding support for more languages.
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User can analyze the sentiment of audio media files. We have supported debug mode for slider and cue point data-collection types and enhanced reporting for tubepulse questiontype.
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We have changed the answer input type from slider to numeric text box with a range. There is validation for price. Enhanced reports provide a user with the area highlighted for the acceptable price range.
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With this setting, the survey admin will receive a notification in the form of an email once the survey response quota has reached the limit.
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We have added advanced tests like fisher's exact test for 2*2 matrix, column proportion test to understand if the columns are significantly different, row & column percentage-based significance and mean.
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Respondent Anonymity Assurance
QuestionPro Respondent Anonymity Assurance can now be enabled from survey settings without having to contact support.
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December, 2019 Communities
Community Manager can now analyze the survey responses and profile fields data using cross tabulation. We have also included Pearsons chi square analysis.
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Email Notifications for Topics & Idea Board Activities
Topics & Ideas author will receive an email for activities on the Topic or Idea. Commenters will also receive an email when there is a reply on their comment
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December, 2019 Workforce
Sub-Accounts Sharing Workforce
Workforce sub-accounts user can now share their workforce with the main account and other sub-account users.
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November, 2019Surveys
Manage your surveys easily by adding blocks in your surveys. You can also apply randomization to the questions within a block.
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If you have long question and/or answer text in your surveys, now you can use short text instead. This helps make the reports easily readable and charts are easier to understand.
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Enhanced date validation to support multiple operators, you can now set validation to be within, greater than, less than, between or equal to a particular date.
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Enhanced heatmap analysis allow users to differentiate the part of image that receive most attention from the part of image that receives less attention.
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November, 2019Communities
Languages - Upload Bulk Translations
Community Manager will now be able to upload translations for multiple languages by uploading excel file. Languages module has also been revamped,
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Added support for custom portal notifications. Customize portal notifications based on the Community purpose.
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November, 2019CX
Push metrics - Schedule email report for CX dashboard
CX dashboard Users can now receive dashboard widgets on email. Push metrics enables the account admin to configure a weekly email report for all the segment managers. The managers will get to view the data for their respective segments
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November, 2019Workforce
Multi-select Filters for Dashboard
Apply multiple filters on the dashboard to view the data as per your requirement.
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Compare your result of multiple surveys in a single dashboard. You can now create your own widget to view and compare the results over time.
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October, 2019Surveys
Connect a single survey with multiple Salesforce objects to pull and post data to Salesforce.
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October, 2019CX
Customer experience admin users can now share one or more dashboards with the segment managers.
The managers will be able to view the shared dashboard on their portals with data relevant to their segment.
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With QuestionPro CX, you can unsubscribe the customers which are already present in the system. This feature enables you to unsubscribe a bunch of customers at a time so that they do not receive any emails even if they are present in any transaction list.
You can also unsubscribe the customers while sending the reminders to already existing batches.
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October, 2019Workforce
Customize your employee portal to exactly match your brands look and feel.
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October, 2019Communities
Multiple Images support for Idea post
Create an Idea with multiple images and these will be displayed in a slider with thumbnails. Extended the limit of images to 4 images/idea.
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September, 2019Surveys
Smiley rating scales are now editable
Adjust the order of rating scale of the smiley question as per your requirements.
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Response Viewer - Hide columns
Now, hide columns that are not so frequently used in the response viewer and focus only on the important ones.
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September, 2019CX
Redefined access for Sub-account users
Sub-account users now has access to below features on shared feedbacks:
1. Edit survey
2. Add customers/transactions to the system
3. Send survey
4. Send reminder
5. Analytics
6. Action - closed loop
Admin setting is a restricted feature for sub-account users.
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September, 2019Communities
Schedule Emails based on account time zone
Admin will now be able to schedule emails based on its account time zone.
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August, 2019Surveys
User can now add 'other' option with dynamic comment for rank order and drag & drop question type.
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August, 2019Communities
Tango Gift card support added for Ebay
Admin will now be able to add inventory of Ebay gift cards. Members will be able to earn Ebay gift cards and redeem it for purchases on ebay.com.
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Email notifications for low reward inventory
Configure the quantity which triggers an email notification for Admin to top up the rewards.
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Admin will now be able to create compound filters by selecting existing filters and adding different criterias to it.
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Multi-Lingual Polls
Added support for multi-lingual polls.
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August, 2019Workforce
Admin will now be able to create rules for his employees to view the data in the employee portal.
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July, 2019Surveys
Get complete insights about how different members or teams of your org are using QuestionPro. Drill down to the exact usage of a specific team or user with the help of new filters.
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Users can now add images and format answer options using rich text editor. User can now download SPSS report for Max-Diff analysis along with excel report.
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November, 2019Mobile App
Heatmap question type
Heatmap is now a supported question type on offline app
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Date Validation
Enhanced date validation to support multiple operators, you can now set validation to be within, greater than, less than, between or equal to a particular date.
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Tubepulse
User can analyze the sentiment of audio media files. We have supported debug mode for slider and cue point data-collection types and enhanced reporting for tubepulse questiontype.
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Map question type
We have added map support for Austria, UAE and Saudi Arabia
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RTL support
Offline app now has RTL support for matrix questions
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October, 2019Mobile App
Ability to play video on full screen
Users now have the ability to play videos on full screen
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September, 2019Mobile App
Support for CSAT question
Offline app now supports CSAT question as well
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Export response in pdf
Users can now export the current responses as pdf from the review response page.
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August, 2019Mobile App
Sync only Completed responses
User can now choose to sync only completed responses.
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Ability to minimize sync screen
User can now minimize the sync screen and continue to take new surveys while sync is in process.
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July, 2019Mobile App
Edit responses offline
We have added the ability to edit responses that are collected offline before syncing.
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July, 2019CX
CX Dashboard is now enhanced with a better accessibility, added functionalities and enriched look. You can now enjoy using the new features added to the dashboard. It includes:
1. Global filters
2. Defined themes
3. Monthly tracker widget
4. Various chart types
5. Chart customizations
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From Email address - Thank you email
Users can now mention the email address and name from which they wish to send the Thank you email.
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June, 2019Surveys
Use our Data Quality tool to identify responses with poor text data and exclude them from analysis to ensure you are making decisions based on the best data possible.
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Analyze the open-ended responses given by the respondents in detail, to know the actual sentiment behind the textual data.
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Create a new lead or update an existing one in your Marketo account as you receive a new response to your QuestionPro survey.
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June, 2019Workforce
Custom scorecard will allow you to create your own scorecard by grouping together measures (questions) of different markers and building blocks.
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This will help comparing the key metrics of the business processes or the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry/ class.
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May, 2019Surveys
HTML Question and Answer Embedding
Embed the first question of your survey in the email invite so that the respondent can start answering the survey from the email itself.
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May, 2019Workforce
Driver analysis helps you identify the words, behaviors, actions, values, and beliefs that are driving success in your organization.
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FTP Sync gives you another way to import/update your employee roster along with the demographic details and status.
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April, 2019Surveys
Prevent a respondent to answer a single survey multiple times based on the data present in the custom variable for that respondent.
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April, 2019CX
Dashboard 2.0 - Custom variables
CX dashboard now has global filters for custom variables in the system. Global here stands for the fact that all the widgets on the dashboard gets filtered according to the options chosen in the filter.
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Edit/Delete scheduled invites
You can now edit the date and time of a scheduled invite in CX. Also, deletion of the same is possible now. Just simply go to Deploy>>Scheduled Invites to view the list of scheduled invites and perform the edit/delete operations.
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Send multiple surveys from a single data file. You can configure rules based on which different surveys will be sent out to different customers from one data file.
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March, 2019Surveys
New and improved correlation analysis with cell highlights to understand the strength of the relationship between two variables.
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New and improved languages page interface with added image support for multilingual surveys.
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Authenticate your respondents via SAML single sign-on to prevent the hassle.
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March, 2019CX
Sentiment and root cause analysis
With Sentiment analysis, the users will be able to analyse the text responses. This feature provides following abilities:
1. View top-most keywords amongst all the responses
2. Drill down on a particular keyword
3. Mute irrelevant keywords
4. Manage keywords - Merge two or more keywords
5. Filter detractors, promoters or neutral keywords
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February, 2019Surveys
Request response (soft validation) will remind respondents to answer a question if they have skipped it so that the respondent can go back and answer the question before they proceed to the next page.
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New and Improved response viewer
Searching, viewing and editing responses has been made a lot more easier with the updated design & with the added ability to search by respondents email address.
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January, 2019CX
Redefined access for Sub-account users
Sub-account users now has access to below features on shared feedbacks:
1. Edit survey
2. Add customers/transactions to the system
3. Send survey
4. Send reminder
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