Welcome Email

To set up the Welcome Email, please follow the steps below:

• Go to Surveys >> Organization >> Settings
• Enable the Welcome Email toggle
• Edit the email content (if required)
• Click on the Save button

When the Welcome Email toggle is enabled, a From Email Address dropdown becomes available. The options in the dropdown depend on your SMTP settings:

• If SMTP is enabled:
  • Only the sender email addresses added and verified under My Account >> SMTP Settings appear in the dropdown.
  • You cannot add new sender email addresses under Organization Settings.
• If SMTP is disabled:
  • You can add, verify, edit, refresh, and delete sender email addresses under Organization >> Settings.
  • All verified addresses added here appear in the dropdown.
  
• If no sender email is selected: The Welcome Email will be sent from the default primary email address.

You can use replacement variables to automatically insert user details into the Welcome Email. Available variables include:

1. First Name
2. Last Name
3. Email Address
4. Login Link

No. The Welcome Email is automatically triggered only when a new user is added to your QuestionPro organization.