When respondents take surveys, we collect and store the IP Address of the respondents along with the responses. By default, for all anonymous surveys, this is the only piece of identifying data that is collected and stored along with the survey response. Geo-coding enables you to find out the physical location such has city, region (state), etc. for these IP addresses. This process of mapping IP addresses to physical locations is called Geo-Coding.
Geo-Coding enables you to find out the physical location such has city, region (state) etc. for these IP addresses. This process of mapping IP addresses to physical locations is called Geo-Coding.
Yes. You can disable geo-coding by switching off the Capture Location Data setting.Go to: Login » My Account (top right corner) » Global Settings Under Survey Settings switch off the toggle for Capture Location Data
Once disabled, location data will not be captured with the response data collected.
QuestionPro has licensed the Geo-Coding database from MaxMind (www.maxmind.com) - Under terms, the data provides a 99% accuracy on the country level and a 85% accuracy on the region level. You can visit the GeoIP Country database and GeoIP Region/State database
Geo-Coding of regions is primarily based how much details your internet service provider (ISP) has provided. In some cases, ISP's report incorrectly the origin of the IP address to the WhoIs database. ISP's may not also update the WhoIs database frequently. In such cases you might be getting an incorrect Geo-Code for the region. QuestionPro cannot do anything about this. Please do not contact QuestionPro technical support staff regarding this, since this is a technical limitation of your ISP and we cannot do anything about it.
This feature is available with the following licenses :