Use your email address used to create the account and your password to log in to your account.
If you change the email address on your account, the update will apply for logging in. Please use the updated email address for logging in.
If you are the original account holder, you can enter your email address used to create your account and then click Forgot Password to have your password emailed to you.
If you are NOT the original account holder, and the original account holder is no longer with the organization, you can contact Support to obtain the credentials and update the email address on the account using the process outlined under the section, “I don’t have access to the account email address,” located below. If you are attempting to log in using credentials shared with you by another existing user, STOP, and either create your own account or ask the user to create a multi-user account so that you can share surveys across accounts.
Please check your SPAM/Junk mail folder / filter for our email.
Please get in touch with Support. For security reasons, you will be asked to provide the following information:
Your login may only be used by one person – a single login shared by multiple people is not permitted.
Sharing your username and password is a violation of our terms and conditions — which you agreed to abide by when you signed up. All licenses and usernames are SINGLE USER ONLY. Purchasing a “Single User” license then sharing usernames and allowing multiple users to access the same account is strictly prohibited.
Please either create separate accounts for each one of them, or, if you have a Corporate License, we can issue multiple accounts ($899/User/year) under your existing corporate license umbrella.
If you are the original account holder, please change your password by following the steps listed below.
Please make sure you do not share this password with anyone.
If you are NOT the original account holder, i.e., you did not create the QuestionPro account but someone gave you the username and password, please contact that person and send this page to them. Let them know that sharing usernames/passwords is a violation of the license and grounds for immediate termination of the entire license. Please DO NOT login to the account. If you need to create or send surveys, please create a separate account for yourself and proceed. Multi-user accounts allow you to copy surveys between accounts.