In case of data sync failure, you can sync data manually.
Open the app and go to Settings
Click on Export Under Export, click on Manual Export
The file will be sent via email and synced with the device key in your account.
Go to: Login (Surveys) » Mobile » Manual Sync » Response Upload
Under Manual Response Upload, select the device key.
Select the file with backup data and submit to sync and upload responses.
We backup all collected responses in a txt file on the device. The name of the file is as follows: devicekey_timestamp.txtPlease see the help links below for extracting the backup file depending upon the device you are using.
This feature is available with the following licenses :