QuestionPro Accessibility Statement

At QuestionPro, we are committed to making our surveys accessible to everyone, including users with visual, hearing, motor, or cognitive impairments.

• Keyboard Navigation: On desktop devices, surveys can be completed without a mouse. Use the Tab key to navigate between elements and the Enter key to make selections.
• Screen Reader Support: Our survey platform is compatible with popular screen readers. We recommend using JAWS version 16 or later, as well as the latest version of Google Chrome for best results.
• Standards Compliance: The respondent experience in QuestionPro surveys is designed to comply with:
  • Section 508 of the U.S. Rehabilitation Act
  • European Accessibility Act (EAA)
  • WCAG 2.1 Level AA
  • EN 301 549 (European accessibility requirements for ICT products and services)

Go to: Surveys (Select Survey) » Edit

Click on on the Design tab.

Under Survey Layout, select the Accessible layout.

Save and Apply and your survey will be accessibility compliant.

For accessibility, we want to make the surveys as easy as possible to answer. Keeping the surveys simple should be the primary goal. To achive this, certain question types like drag and drop, image hotspot or heatmap, and complex questions like flex matrix, etc. aren't supported.

Settings like auto-advance and auto-submit along with tools like exit survey button are disabled on 508 compliant or accessible surveys to ease navigation through the survey.

Following is a complete list of question types with accessibilitiy support:

Basic Question Types:
• Multiple Choice
• Select One
• Select Many
• Drop-down Menu
• Text
• Comment Box
• Single Row Text
• Email Address
• Contact Information
• Graphical Rating
• Star Rating
• Smiley - Rating
• Thumbs Up/Down
• Image Chooser
• Select One
• Select Many
• Rating
• Ordering
• Rank Order
• Constant Sum
• Basic Matrix
• Multi-Point Scales
• Multi-Select
• Spreadsheet
• Static Content
• Presentation Text
• Section Heading
• Section Sub-Heading
• Misc
• Date / Time
• Calendar
Advanced Question Types
• Customer Satisfaction
• Net Promoter Score
• Pricing Analysis
• Van Westendorp
• Data Reference
• Reference Data
• Lookup Table
• Logic
• Custom Logic Engine

• The QuestionPro administrative and editing interface has not been certified or tested for accessibility.
• QuestionPro will strive to provide support for, and facilitate the accommodation of individuals with disabilities so that all may share the same level of access to the Product/Surveys.