Dynamic text /comment box

Dynamic text/comment boxes are used to collect open-ended comments from the respondents when they select options. This allows you to collect additional information about the option selected by the respondent.

Typically, this can be used in the following scenario:

Which is your favorite smartphone brand?

  • Samsung
  • OnePlus
  • iPhone

A text box should appear to specify the reason for choosing the option when the respondent selects any of the options mentioned above.

How do I enable dynamic comments on my survey?

There are two ways of adding the dynamic text/comments on your survey:

1. Directly from the question:

  • Go to: Login » Surveys (click on a survey) » Edit.
  • Click on add questions and add all questions in your survey.
  • Go to an option and click on the corresponding arrow.
  • Select dynamic comment box and enter the label - "why?"
  • Similarly, you can add dynamic comment box to other options too.
  • Survey Software Help Image

2. From the question logic:

  • Go to: Login » Surveys (click on a survey) » Edit.
  • Click on add questions and add all questions in your survey.
  • Hover over the question on which you wish to apply logic and click on logic.
  • A pop-up will appear.
  • Survey Software Help Image
  • Click on Dynamic
  • By default, dynamic text box is disabled for each option. Go to the answer option you wish to enable dynamic comment, and select Enabled from the drop-down.
  • A comment box will appear, type the label for the dynamic comment box here - "Why?"
  • You can enable dynamic text box for the remaining options too.
  • Click on save question logic

How does dynamic text/comment box work while taking survey?

While taking survey, if the respondent chooses option the dynamic text box appears below the last answer option.

For example, if the respondent selects Samsung then, a text box with label "why?" appears below the last answer option.

Survey Software Help Image

In the comment box, the respondent can type the reason for selecting Samsung as the favorite smartphone brand.

Question Types supporting dynamic text/comment box.

    Dynamic comment is enabled for the following question type:

  • Multiple choice (select one)
  • Multiple choice (select many)
  • Drop-down menu
  • Multi-point scale (matrix single select)
  • Matrix multi-select

When I disable dynamic text/comment box, I get this warning message "you've chosen to update/remove dynamic text/comments, however the system has already collected data." -- what does that mean?

It means that the system has detected that you've tried to remove dynamic text/comment option from a question. However, the system also has prior collected data (while you were testing?) for that question. To avoid data corruption issues, you need to delete all the data collected.

Information on how to delete data is listed below in the references section.

Can I have the "other" option also with the dynamic comment option?

Yes. The two of them are independent.

Can I have more than one option to trigger the dynamic comment?

Yes. For each of the items make sure you choose the dynamic comment option where you want to trigger it.

Can I enable dynamic comments on a multi-select (choose all that apply) question type or a matrix question with check boxes?

Yes. We do support dynamic comments with multiple choice (choose all that apply) question types. Enabling dynamic comments will introduce another column in the export file. This column will store the open-ended text data. Please do not change the question type (Eg: Radio Button » Checkbox) after enabling dynamic comments on your question. This is not supported and will result in data inconsistency.

Can I use other logic functions along with the dynamic text option?

Yes. All other logic functions are available when dynamic text boxes are used for a question.

How many criterias can I add in a logic?

You can add upto 5 criterias in a logic.

Can I remove the validation from the dynamic comment box logic while keeping the validation on the question?

No, however you can do this by adding multiple comment box questions and using show/hide logic to show or hide them based on the answers to the survey. Please contact our support team for further assistance.

Dynamic comment box does not work when interactive mode is on.
License

This feature is available with the following licenses:

Corporate, Team and Enterprise

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