Unable to access Chat support

To troubleshoot this, please follow the below instructions:

1. Open the chat widget https://www.questionpro.com/chat/ in the incognito/private mode of the web browser.
2. Disable ad blockers and plugins installed on the browser that restrict your web browser from opening the chat widget.
3. Ensure that the JavaScript of the browser is active.

1. Open Chrome on your computer.
2. Click on the 3 dots (available at the top right corner) > Settings.
3. Click Privacy and security.
4. Click Site settings.
5. Click JavaScript.
6. Select Sites can use Javascript.

1. Open Mozilla Firefox on your computer.
2. Type "about:config" into the address bar of your Firefox browser window, and click enter.
3. Select "Accept the Risk and Continue" (if asked).
4. On the next window search "javascript.enabled".
5. Locate the option labeled "javascript.enabled" on the search result and select toggle to turn on JavaScript. The Value column should read as "true".
6. Restart Mozilla Firefox browser.
7. Click OK and restart your browser.

1. Open Internet Explorer on your computer.
2. Click the setting gear and select Internet Options, it will open a new window.
3. Switch to the Security tab and select the Custom Level which will again open a new window.
4. Scroll down to find the section titled "Scripting".
5. Enable it and press the "OK" button to save these changes.
6. Select Yes when it prompts you to confirm the change.

1. Open Microsoft Edge on your computer.
2. Click the 3 dots and select Settings.
3. Search for "Javascript".
4. Select "Javascript" for further options.
5. Choose "Allowed (Recommended)" option as your preferred JavaScript settings.

1. Click on Safari Menu and select "Preferences" (or press Command + ,).
2. In the "Preferences" window select the "Security" tab.
3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.
4. Close Preferences popup window and reload your webpage

If the problem persists even after following the above instructions, please provide us with the below information so we can troubleshoot this issue and get it resolved for you.

1. Web Browser version.
2. Operating System (OS) version.
3. Screenshot of the error message in the browser console.

You can share the information by sending us a ticket from the Contact us page and Submitting a ticket. To get the browser console, follow the below instruction on your browser.

• Windows, Linux OS

1. Open a new tab.
2. Press Control + Shift + J on your keyboard.

• Mac OS

1. Open a new tab.
2. Press Command + Option + J.

• Windows, Linux OS

1. Open a new tab.
2. Press Control + Shift + J on your keyboard.

• Mac OS

1. Open a new tab.
2. Press Command + Option + J.

1. Open a new tab.
2. Press F12 on your keyboard.

1. Open a new tab.
2. Press CTRL + Shift + i on your keyboard.

1. Click on Safari Menu and select "Preferences”.
2. Select “Advanced”.
3. Check mark “Show develop in menu bar” at the bottom.
4. Go to the develop in the menu bar.
5. Open “Show JavaScript Console”.
Note: Further steps will be performed by QuestionPro's team, once we are provided with these details and we will contact you on the email you provide when submitting the ticket.