Sentiment Analysis refers to the use of natural language processing, text analysis, computational linguistics, and biometrics to systematically identify, extract, quantify, and study affective states and subjective information. Sentiment analysis is widely applied to the voice of the customer materials such as reviews and survey responses, online and social media, and healthcare materials for applications that range from marketing to customer service to clinical medicine. In the QuestionPro platform, you can use the Sentiment Analysis feature to tag the comments from the respondents and arrange it according to the sentimental value of their feedbacks.
Yes. You can use the shareable report link generated for each sentiment analysis report(present on the top right section of the report) to share that report with your colleagues/ stake-holders.
Yes. You can combine two sentiment analysis reports to generate one report and use it, by following the steps below:
Yes. You can simply click on the Excel Sheet icon on the top right corner and the tagged data will be downloaded along with the themes (tags). You will get the exported data in the following format:
The charges for analyzing 1 response is 0.05 credits. So for generating the sentiment analysis report for 100 responses you'll need 5 credits to be present in your organization's QuestionPro wallet.
Each responses will be charged only once. Hence, if you have generated a sentiment analysis report for a set of responses let's say 100 responses by paying 5 credits then you can generate multiple reports for those responses without any additional cost.
The sentiment analysis report can be generated only for the responses in english language. Other languages are currently not supported by the sentiment analysis functionality.
This feature is available with the following license :