Respondent Anonymity Assurance (RAA)

One of the challenges researchers face is the requirement for two directly conflicting issues

  1. The ability to track who has responded to the survey and who has not -- for sending out reminder emails, giving out prizes or compensation etc.
    2. AND
  2. For human subjects protocols or other privacy reasons, ensuring that email identifications not be linked to the response data.
From a technical standpoint, if we need to track who has taken the survey and who has not, the survey researcher also implicitly has the ability to track the response for each individual. To overcome this issue, the Respondent Anonymity Assurance has been introduced. QuestionPro asserts that once RAA is enabled on a survey, although computer generated identification numbers for individuals will be generated, the survey researcher will not have access to both the respondent's email address as well as the response data at the same time. for more information please visit: Respondent Anonymity Assurance
The Survey should be distributed using QuestionPro Email Management and the Survey Tracking link should be used for distribution.

What assertions does QuestionPro make for RAA-enabled surveys?

  • Only QuestionPro personnel can enable this guarantee for any survey
  • Once the RAA is enabled for a survey, at the request of the survey researcher, it will remain perpetual and cannot be rescinded -- by the researcher or anyone else.
  • The QuestionPro Survey Software will never present a respondent's email address linked to the response data in any of the analysis tools, reports and data downloads.
  • In the exceptionally unlikely event that a breach occurs for any reason, technical or otherwise, QuestionPro will immediately notify the respondent as well as the survey researcher about the issue. If the respondent requests his response data to be removed from the servers as a result of the breach, QuestionPro will comply with the request even if the survey researcher does not agree. Furthermore, QuestionPro will make all reasonable efforts to make sure that such a breach does not occur again.

How do I request RAA to be enabled for one of my surveys?

Please contact Support Center with the following information

  • Account Email Address
  • Name of the Survey
  • Survey Link
The following Text: - Please Enable the QuestionPro Respondent Anonymity Assurance on my account for the survey mentioned above. I understand that once this is enabled it cannot be disabled for any reason whatsoever.

How do I know if a survey I am taking is protected by RAA?

Survey Software Help Image
For surveys that have RAA enabled, a link to the details about the guarantee will be put on the "Bottom Right" corner of the survey. This link cannot be removed or added by the survey researcher. It will be automatically added on surveys that have the anonymity guarantee enabled. Once this link is enabled it cannot be removed, changed or edited.

How do the Reports look?

Survey Software Help Image

Any and all data which can be used for respondent identification will be masked using the text: "**RAA Blocked**".

Which fields get hidden when RAA is turned on?

Following are the fields which get hidden when RAA is turned on:

  • IP Address
  • Respondent Email
  • Country Code
  • Region

License

This feature/tools described here are available with the following license(s) :

Corporate Edition and above- Buy Now - $75/Month

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