SMTP Relay Mail Server Integration

QuestionPro SMTP Relay lets you send survey invitation emails using your existing email service. SMTP relay uses your corporate SMTP server settings for sending emails and provides authenticity and thereby avoids the email invite being flagged off as SPAM/Junk mail.

How can I set up the mail server integration?

To set up the mail server integration, go to: Login ยป My Account (Top Right Corner)

Select Global Settings from the My Account drop down.

On the global settings page, under email server, the default email server is set to QuestionPro.

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From the Send Via drop down, You can select the SMTP option

Here, enter all required details and click on Save Changes

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Does my IT have to do anything?

It depends - but very likely yes. The way the SMTP Relay system works is that, your servers will be the initial receivers of the email - even if the email is not destined to your domain. This makes sure that your servers are the initial point of contact as they email out to the wider world.

Your IT staff may want to know the IP address from which we'll be sending emails (to be allowed to relay.) - Please click here to get a list of the IP addresses for our outbound servers.

How is this different than just whitelisting IP addresses in our mail servers?

By using the SMTP Relay, all emails that you send are routed through your servers. For example, if you are sending email invitations to gmail, hotmail etc. - and you would want to route all the emails through your servers - for corporate accountability, standards, archiving etc. - the SMTP Relay functionality will make sure this happens.

A list of SMTP servers:

Server Relay Port Number Authentication Send Limit (Per Day)
Gmail 465 SSL 500 emails
Gmail 587 TLS 500 emails
Office 365 587 TLS 10,000 emails
Outlook 587 TLS 500 emails
Yahoo Mail 465 SSL 100 emails
Hotmail 465 SSL 100 emails
SendGrid 25, 2525 and 587 TLS 10,000 emails
SendGrid 465 SSL 10,000 emails
Mandrill 25, 2525 and 587 TLS Depend on Pricing
Mandrill 465 SSL Depend on Pricing

Note: If SMTP relay is used on the Main account and if it has sub-accounts, then the SMTP Relay gets applied to those accounts as well.

This feature is available with the following licenses:

Corporate, Team and Enterprise

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