- Media library
- Question limits
- Creating a survey from MS Word doc
- How to edit live surveys
- Survey blocks
- Survey block randomizer
- Question randomization
- Scale Library
- What is monadic testing?
- What is sequential monadic testing?
- Extraction Support for Image Chooser Question Types
- What is comparison testing?
- Custom validation messages
- Survey Builder with QxBot
- Testing Send
- Standard question types
- Advanced question types
- Multiple choice question type
- Text question- comment box
- Matrix multi-point scales question type
- Rank order question
- Smiley-rating question
- Image question type
- Date and time question type
- CAPTCHA question type
- Net Promoter Score question type
- Van Westendorp's price sensitivity question
- Choice modelling questions
- Side-By-Side matrix question
- Homunculus question type
- Predictive answer options
- Presentation text questions
- Multiple choice: select one
- Multiple choice: select many
- Page timer
- Contact information question
- Matrix multi-select question
- Matrix spreadsheet question
- Closed card sorting question
- Flex Matrix
- Text Slider Question Type
- Graphical Rating Scales
- Rank Order - Drag and Drop
- Bipolar Matrix - Slider
- Bipolar Matrix Likert Scale
- Gabor Granger
- Verified Digital Signature
- Star Rating Question Type
- Push to social
- Attach Upload File Question
- Constant Sum Question
- Video Insights
- Platform connect
- Communities Recruitment
- TubePulse
- Open Card Sorting
- Map Question Type
- Answer type
- Reorder questions
- Question tips
- Text box next to question
- Text question settings
- Adding other option
- Matrix question settings
- Image rating question settings
- Scale options for numeric slider question
- Constant sum question settings
- Setting default answer option
- Exclusive option for multiple choice questions
- Validate question
- Bulk validation settings
- Remove validation message
- Question separators
- Question Code
- Page breaks in survey
- Survey introduction with acceptance checkbox
- RegEx Validation
- Question Library
- Embed Media
- Slider Start Position
- Answer Display - Alternate Flip
- Matrix - Auto Focus Mode
- Text validations
- Numeric Input Settings- Spreadsheet
- Answer Groups
- Hidden Questions
- Decimal Separator Currency Format
- Allow Multiple Files - Attache/Upload Question Type
- Text box - Keyboard input type
- Deep Dive
- Answer Display Order
- Alternate colors
- Add logo to survey
- Custom Themes
- Display Settings
- Auto-advance
- Progress bar
- Automatic question numbering option
- Enabling social network toolbar
- Browser Title
- Print or export to PDF, DOC
- Survey Navigation Buttons
- Accessible Theme
- Back and Exit Navigation Buttons
- Focus Mode
- Survey Layout
- Survey Layout - Visual
- Telly Integration
- Telly Integration
- Workspace URL
- Classic Layout
- Branching - Skip Logic
- Compound Branching
- Compound or delayed branching
- Response Based Quota Control
- Dynamic text or comment boxes
- Extraction logic
- Show or hide question logic
- Dynamic show or hide
- Scoring logic
- Net promoter scoring model
- Piping text
- Survey chaining
- Looping logic
- Branching to terminate survey
- Logic operators
- Selected N of M logic
- JavaScript Logic Syntax Reference
- Block Flow
- Block Looping
- Scoring Engine: Syntax Reference
- Always Extract and Never Extract Logic
- Matrix Extraction
- Locked Extraction
- Dynamic Custom Variable Update
- Advanced Randomization
- Custom Scripting Examples
- Survey settings
- Save & continue
- Anti Ballot Box Stuffing (ABBS) - disable multiple responses
- Deactivate survey
- Admin confirmation email
- Action alerts
- Survey timeout
- Finish options
- Spotlight report
- Print survey response
- Search and replace
- Survey Timer
- Allowing multiple respondents from the same device
- Text Input Size Settings
- Admin Confirmation Emails
- Survey Close Date
- Respondent Location Data
- Review Mode
- Review, Edit and Print Responses
- Geo coding
- Dynamic Progress Bar
- Response Quota
- Age Verification
- Tools - Survey Options
- Live survey URL
- Customize survey URL
- Create email invitation
- Personalizing emails
- Email invitation settings
- Email list filter
- Survey reminders
- Export batch
- Email status
- Spam index
- Send surveys via SMS
- Phone & paper
- Adding responses manually
- SMS Pricing
- Embedding Question In Email
- Deleting Email Lists
- Multilingual Survey Distribution
- SMTP
- Reply-To Email Address
- Domain Authentication
- Email Delivery Troubleshooting
- QR Code
- Survey Dashboard - Report
- Overall participant statistics
- Dropout analysis
- Pivot table
- Turf analysis
- Trend analysis
- Correlation analysis
- Survey comparison
- Gap analysis
- Mean calculation
- Weighted mean
- Spider chart
- Cluster Analysis
- Dashboard filter
- Datapad
- Download Options - Dashboard
- HotSpot analysis
- Heatmap analysis
- Weighted Rank Order
- Cross-Tabulation Grouping Answer Options
- A/B Testing in QuestionPro Surveys
- Data Quality
- Data Quality Terminates
- Matrix Heatmap Chart
- Column proportions test
- Response Identifier
- TURF Reach Analysis
- Bulk Edit System Variables
- Conjoint analysis designs
- Conjoint part worths calculation
- Conjoint calculations and methodology
- Conjoint attribute importance
- Conjoint profiles
- Market segmentation simulator
- Conjoint brand premium and price elasticity
- What is MaxDiff scaling
- MaxDiff settings
- Anchored MaxDiff Analysis [BETA Release]
- MaxDiff FAQ
- MaxDiff- Interpreting Results
- Automatic email report
- Data quality - Patterned responses
- Data quality - gibberish words
- Import external data
- Download center
- Consolidate report
- Delete survey data
- Data quality - All checkboxes selected
- Exporting data to Word or Powerpoint
- Scheduled reports
- Datapad
- Notification Group
- Unselected Checkbox Representation
- Merge Data 2.0
- Plagiarism Detection
- IP based location data
- SPSS Export
- SPSS variable name
- Update user details
- Update time zone
- Teams
- Add Users
- Usage dashboard
- Single user license
- License restrictions
- Troubleshooting login issues
- Software support package
- Welcome Email
- User Roles & Permissions
- Bulk Add Users
- Two-Factor Authentication
- Network Access
- Changing ownership of the survey
- Unable to access Chat support
- Navigating QuestionPro Products
- Agency Partnership Referral Program
- Response Limits
Learn more about email servers - mail messages marked as SPAM / guaranteed delivery
We cannot guarantee that your company's mail servers will accept emails from us (for your survey) - Different companies have different algorithms and policies as to what is considered as SPAM and what is not. Please contact your internal IT staff and ask them about their ANTI-SPAM policies.
Can I give my IT staff some technical information so that surveys that I send are not blocked?
Yes. Following is the necessary information for our domain QuestionPro.com
| Data center | Outbound mail servers |
|---|---|
| US/Seattle | qp-mail.com |
| US/Seattle | m1.qp-mail.com |
| US/Seattle | m2.qp-mail.com |
| US/Seattle | m3.qp-mail.com |
| US/Dallas | qpsa-mail.com |
| US/Gov | qpgov-mail.com |
| Europe | qp-mail.eu |
| Canada | qp-mail.ca |
| Australia | qp-mail.com.au |
| UAE | qp-mail.ae |
| Saudi Arabia | qp-mailsa.com |
| Data center | Subnet mask | Range |
|---|---|---|
| US/Seattle | 72.5.52.192/26 | 72.5.52.193 » 72.5.52.254 |
| US/Seattle | 70.42.174.0/24 | 70.42.174.1 » 70.42.174.252 |
| US/Seattle | 74.217.129.0/24 | 74.217.129.1 » 74.217.129.252 |
| US/Dallas | 66.150.2.0/24 | 66.150.2.1 » 66.150.2.252 |
| US/Gov | NA | 52.61.117.247, 52.61.223.0, 3.30.142.141 |
| Europe | 46.249.61.0/24 | 46.249.61.1 » 46.249.61.252 |
| Canada | NA | 40.85.207.192, 20.63.70.156, 20.151.106.26, 20.104.114.68, 20.116.120.172, 20.63.69.172, 40.85.208.141, 13.88.227.32, 40.85.245.181 |
| Australia | NA | 52.189.234.226, 13.77.42.108, 191.239.182.69, 191.239.180.31, 13.77.41.5, 40.127.87.67,20.92.11.5, 13.73.109.20, 23.101.232.205 |
| UAE (ae) | NA | 20.46.47.4, 40.123.192.67, 20.196.6.214, 40.123.197.190, 20.74.159.195, 40.123.212.121, 20.216.11.236, 20.216.8.106, 40.123.213.215, 40.123.219.149, 20.216.11.236, 20.216.8.106, 40.123.213.215, 40.123.219.149, 70.42.174.0/24 |
| Saudi Arabia | 89.108.26.0/24 | 89.108.26.1 -> 89.108.26.252 |
What about emails sent to major ISP's - How can I be guaranteed that emails will not be blocked by them?
No provider can guarantee email delivery. ISP's have different rules about SPAM detection based on content, subject and how many of their users are reporting emails as SPAM.
The best way to make sure that your specific survey invitation is not blocked as SPAM is to pre-test it by sending an email invitation to different free email addresses from hotmail, yahoo, gmail, etc.
While QuestionPro makes every effort to make sure that our IP Addresses are whitelisted and not blocked, we cannot guarantee delivery of emails. It is the survey administrator’s responsibility to make sure that emails do not get blocked by the recipient’s mail servers.
How to include QuestionPro SPF record on client side?
An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses at your domain.
The SPF record that needs to be added is provided as:| Data center | SPF record |
|---|---|
| US/Seattle | _spf.qp-mail.com |
| US/LATAM | _spf.qp-mail.mx | _spf.questionpro.mx |
| US/Dallas | _spf.qpsa-mail.com |
| US/Gov | _spf.qpgov-mail.com |
| Europe | _spf.qp-mail.eu |
| Canada | _spf.qp-mail.ca |
| Australia | _spf.qp-mail.com.au |
| UAE | _spf.qp-mail.ae |
| Saudi Arabia | _spf.qp-mailsa.com |
License
This feature is available with the following licenses :
