- Media library
- Question limits
- Creating a survey from MS Word doc
- How to edit live surveys
- Survey blocks
- Survey block randomizer
- Question randomization
- Scale Library
- What is monadic testing?
- What is sequential monadic testing?
- Extraction Support for Image Chooser Question Types
- What is comparison testing?
- Custom validation messages
- Survey Builder with QuestionPro AI
- Testing Send
- Survey Preview Options
- Add Questions From a Document
- Survey Authoring 2025
- Standard question types
- Advanced question types
- Multiple choice question type
- Text question- comment box
- Matrix multi-point scales question type
- Rank order question
- Smiley-rating question
- Image question type
- Date and time question type
- reCAPTCHA question type
- Net Promoter Score question type
- Van Westendorp's price sensitivity question
- Choice modelling questions
- Side-By-Side matrix question
- Homunculus question type
- Predictive answer options
- Presentation text questions
- Multiple choice: select one
- Multiple choice: select many
- Page timer
- Contact information question
- Matrix multi-select question
- Matrix spreadsheet question
- Closed card sorting question
- Flex Matrix
- Text Slider Question Type
- Graphical Rating Scales
- Rank Order - Drag and Drop
- Bipolar Matrix - Slider
- Bipolar Matrix Likert Scale
- Gabor Granger
- Verified Digital Signature
- Star Rating Question Type
- Push to social
- Attach Upload File Question
- Constant Sum Question
- Video Insights
- Platform connect
- Communities Recruitment
- TubePulse
- Open Card Sorting
- Map Question Type
- LiveCast
- Answer type
- Reorder questions
- Question tips
- Text box next to question
- Text question settings
- Adding other option
- Matrix question settings
- Image rating question settings
- Scale options for numeric slider question
- Constant sum question settings
- Setting default answer option
- Exclusive option for multiple choice questions
- Validate question
- Bulk validation settings
- Remove validation message
- Question separators
- Question Code
- Page breaks in survey
- Survey introduction with acceptance checkbox
- RegEx Validation
- Question Library
- Embed Media
- Slider Start Position
- Answer Display - Alternate Flip
- Matrix - Auto Focus Mode
- Text validations
- Numeric Input Settings- Spreadsheet
- Answer Groups
- Hidden Questions
- Decimal Separator Currency Format
- Allow Multiple Files - Attache/Upload Question Type
- Text box - Keyboard input type
- Deep Dive
- Answer Display Order
- Alternate colors
- Conjoint Best Practices
- Multi-media file limits
- Conjoint Prohibited Pairs
- Add logo to survey
- Custom Themes
- Display Settings
- Auto-advance
- Progress bar
- Automatic question numbering option
- Enabling social network toolbar
- Browser Title
- Print or export to PDF, DOC
- Survey Navigation Buttons
- Accessible Theme
- Back and Exit Navigation Buttons
- Focus Mode
- Survey Layout
- Survey Layout - Visual
- Telly Integration
- Telly Integration
- Workspace URL
- Classic Layout
- Branching - Skip Logic
- Compound Branching
- Compound or delayed branching
- Response Based Quota Control
- Dynamic text or comment boxes
- Extraction logic
- Show or hide question logic
- Dynamic show or hide
- Scoring logic
- Net promoter scoring model
- Piping text
- Survey chaining
- Looping logic
- Branching to terminate survey
- Logic operators
- Selected N of M logic
- JavaScript Logic Syntax Reference
- Block Flow
- Block Looping
- Scoring Engine: Syntax Reference
- Always Extract and Never Extract Logic
- Matrix Extraction
- Locked Extraction
- Dynamic Custom Variable Update
- Advanced Randomization
- Custom Scripting Examples
- Survey Logic Builder - AI
- Custom Scripting - Custom Logic Engine Question
- Survey settings
- Save & continue
- Anti Ballot Box Stuffing (ABBS) - disable multiple responses
- Deactivate survey
- Admin confirmation email
- Action alerts
- Survey timeout
- Finish options
- Spotlight report
- Print survey response
- Search and replace
- Survey Timer
- Allowing multiple respondents from the same device
- Text Input Size Settings
- Admin Confirmation Emails
- Survey Close Date
- Respondent Location Data
- Review Mode
- Review, Edit and Print Responses
- Geo coding
- Dynamic Progress Bar
- Response Quota
- Age Verification
- Tools - Survey Options
- Live survey URL
- Customize survey URL
- Create email invitation
- Personalizing emails
- Email invitation settings
- Email list filter
- Survey reminders
- Export batch
- Email status
- Spam index
- Send surveys via SMS
- Phone & paper
- Adding responses manually
- SMS Pricing
- Embedding Question In Email
- Deleting Email Lists
- Multilingual Survey Distribution
- SMTP
- Reply-To Email Address
- Domain Authentication
- Email Delivery Troubleshooting
- QR Code
- Email Delivery and Deliverability
- Survey Dashboard - Report
- Overall participant statistics
- Dropout analysis
- Pivot table
- Turf analysis
- Trend analysis
- Correlation analysis
- Survey comparison
- Gap analysis
- Mean calculation
- Weighted mean
- Spider chart
- Cluster Analysis
- Dashboard filter
- Datapad
- Download Options - Dashboard
- HotSpot analysis
- Heatmap analysis
- Weighted Rank Order
- Cross-Tabulation Grouping Answer Options
- A/B Testing in QuestionPro Surveys
- Data Quality
- Data Quality Terminates
- Matrix Heatmap Chart
- Column proportions test
- Response Identifier
- TURF Reach Analysis
- Bulk Edit System Variables
- Weighting and balancing
- Conjoint analysis designs
- Conjoint part worths calculation
- Conjoint calculations and methodology
- Conjoint attribute importance
- Conjoint profiles
- Market segmentation simulator
- Conjoint brand premium and price elasticity
- What is MaxDiff scaling
- MaxDiff settings
- Anchored MaxDiff Analysis [BETA Release]
- MaxDiff FAQ
- MaxDiff- Interpreting Results
- Automatic email report
- Data quality - Patterned responses
- Data quality - gibberish words
- Import external data
- Download center
- Consolidate report
- Delete survey data
- Data quality - All checkboxes selected
- Exporting data to Word or Powerpoint
- Scheduled reports
- Datapad
- Notification Group
- Unselected Checkbox Representation
- Merge Data 2.0
- Plagiarism Detection
- IP based location data
- SPSS Export
- SPSS variable name
- Update user details
- Update time zone
- Teams
- Add Users
- Usage dashboard
- Single user license
- License restrictions
- Troubleshooting login issues
- Software support package
- Welcome Email
- User Roles & Permissions
- Bulk Add Users
- Two-Factor Authentication
- Network Access
- Changing ownership of the survey
- Unable to access Chat support
- Navigating QuestionPro Products
- Agency Partnership Referral Program
- Response Limits
Account verification using two-factor authentication (2-step verification)
QuestionPro uses two-factor authentication to increase the security of your account. With two-factor authentication you will need both your password and a verification code sent to you via email or a SMS to your mobile device. By requiring both of these 'factors' it is impossible for a hacker to access your account using only a stolen password.
Upon sucessful login authentication, a verification code will be sent to your registered email or phone via sms.
Enter the verification code within 10 mins and you will be successfully logged in to your account.
No. Once a device is registered with QuestionPro you will not be required to enter a verification code every time you login.
We use cookies to register or identify a verified device. If you clear your browser cookies you will have to repeat the account verification process the next time you log in.
No. Device registrations never expire. However, you are limited to two devices at a time to access QuestionPro. If you then authenticate from a third device, you will be able to use that device going forward, and your earliest registered device will not long be able to access QP.
No, you will never be locked out of your QuestionPro account as long as you are able to receive the codes and verify.
No, you can't request the 2FA code at a different email address or phone number.
The 2FA code will only be sent to the email address or phone number that's registered to your account. You can choose to receive the code via email or SMS. Email Delivery: If your 2FA code is sent to your email address, you can update this email address in your account settings. After successful verification of the new address, the 2FA codes will be sent there. However, we don't allow separate email addresses for logging in and for receiving 2FA codes. SMS Delivery: If your 2FA code is delivered via SMS, you can update your phone number in your account. The codes will then be sent to the new phone number registered with your account.Yes, you will need to verify your account access via an SMS sent to your mobile phone. If you are having trouble receiving an SMS, have lost your phone, or need to use QuestionPro without a mobile phone, our account team is online 24/7 to make sure you can still access your account. If you are using a QuestionPro Enterprise account with SSO enabled, please see below.
You can access QuestionPro without a mobile number using our SSO functionality, please contact sales.
No. If your organization has setup up SSO login to QuestionPro, 2FA is not required or needed for login.
No, for the security of your account, it is required that you complete the two-factor authentication process.
If your device is already registered with QuestionPro you will not be required to receive an SMS to access your account, even if you are in a different country or location. If you need to use a new device to login to QuestionPro internationally and cannot receive an SMS, please contact our support team.
Please ensure the mobile number is correct along with the country code. Try resending the verification code again. If you are still facing issues, please contact our support team via chat and they will assist you with the next steps.
If you are not receiving the verification code via email, please add [email protected] to your address book. If your organization is behind firewalls or email security, please ask your IT team to allow emails from [email protected] by whitelising it.The verification code is only valid for 10 minutes. Please generate a new code if your code has expired by clicking on "Resend verification code".
