QuestionPro uses two-factor authentication to increase the security of your account. With two-factor authentication you will need both your password and a verification code sent to your mobile device. By requiring both of these 'factors' it is impossible for a hacker to access your account using only a stolen password.
Upon sucessful login authentication, a verification code will be sent to your registered email or phone via sms.Enter the verification code within 10 mins and you will be successfully logged in to your account.
No. Once a device is registered with QuestionPro you will not be required to enter a verification code every time you login.
No. Device registrations never expire. However, you are limited to two devices at a time to access QuestionPro. If you then authenticate from a third device, you will be able to use that device going forward, and your earliest registered device will not long be able to access QP.
No, you will never be locked out of your QuestionPro account as long as you are able to receive the codes and verify.
Yes, you will need to verify your account access via an SMS sent to your mobile phone. If you are having trouble receiving an SMS, have lost your phone, or need to use QuestionPro without a mobile phone, our account team is online 24/7 to make sure you can still access your account. If you are using a QuestionPro Enterprise account with SSO enabled, please see below.
You can access QuestionPro without a mobile number using our SSO functionality, please contact sales.
For Enterprise accounts using SSO, two-factor authentication can be disabled, please contact your account manager.
No, for the security of your account, it is required that you complete the two-factor authentication process.
If your device is already registered with QuestionPro you will not be required to receive an SMS to access your account, even if you are in a different country or location. If you need to use a new device to login to QuestionPro internationally and cannot receive an SMS, please contact our support team.
Please ensure the mobile number is correct along with the country code. Try resending the verification code again. If you are still facing issues, please contact our support team via chat and they will assist you with the next steps.
The verification code is only valid for 10 minutes. Please generate a new code if your code has expired by clicking on "Resend verification code".