Passkey Login

Passkeys provide a secure and convenient way to log in to your QuestionPro account without entering your password. They use your device or a passkey provider to verify your identity through methods such as fingerprint recognition, facial recognition, or a device PIN.

Passkeys use public-key cryptography to authenticate users. The private key remains securely stored with your passkey provider and is not shared with QuestionPro during login.

• Passwordless login: Sign in to QuestionPro without entering your password.
• Enhanced security: Passkeys are tied to the QuestionPro website, making them more resistant to phishing attacks.
• Convenient authentication: Verify your identity using your fingerprint, face, PIN, or another method supported by your device.
• Flexible device support: Save passkeys using supported password managers, your device, or an external device such as a mobile phone or security key.
• Multiple passkeys: Register multiple passkeys to access your QuestionPro account from different devices or passkey providers.

• Passkey Login must be enabled for your organization by an organization administrator.
• Passkey Login is currently not available for users whose organization uses SAML authentication.
• Passkey availability may depend on your QuestionPro license, device, browser, operating system, and passkey provider.

• Log in to your QuestionPro account.
• Click your profile icon in the top-right corner.
• Select My Account option in the menu.

• Click the Passkeys tab.

You can create a passkey from your QuestionPro account settings.

• Go to My Account >> Passkeys.
• Click Create a Passkey.

• You will see a confirmation to create a passkey. Click Continue.

• Choose where you want to save your passkey. Depending on your device and browser, available options may include:
  • A password manager, such as Google Password Manager.
  • Your device, using an available authentication method such as Windows Hello where you can use your fingerprint, face or PIN as a passkey.
  • A nearby mobile device or tablet, using a QR code.
  • An external security key or another supported passkey provider.
  
• Follow the on-screen instructions to complete the registration.
• In case of your Windows Hello, you can use your device PIN or face or fingerprint

• If you want to save a passkey on your mobile device or tablet, choose iPhone, iPad or Android device and scan the QR code displayed. Once you follow the steps on your mobile device or tablet, the device will be connected and you should be able to setup a passkey.

• Enter a name for your passkey so you can identify it later.

• Click Save.

Once you have created a passkey, you can use it to log in to QuestionPro without entering your password.

• Open the QuestionPro login page and click the Passkey login option.

• Choose an available passkey or authentication device when prompted.

• Complete the authentication using the method requested by your device. This may include:
  • Fingerprint or facial recognition.
  
  • Windows Hello or your device PIN.
  • Selecting a passkey stored in a password manager.
  • Scanning a QR code to authenticate using a nearby mobile device.
  • Using a supported external security key.

You can rename an existing passkey to make it easier to identify the associated device or passkey provider.

• Go to My Account >> Passkeys.
• Locate the passkey you want to rename.
• Hover over the passkey and click the Edit icon.

• Update the passkey name and click Save.

You can register multiple passkeys to your QuestionPro account. This is useful when you access QuestionPro from multiple devices or want an alternative way to sign in.

• Go to My Account >> Passkeys.
• Click Create a Passkey.
• Follow the registration steps to create another passkey.
• Enter a name that helps you identify the new passkey.
• Click Save.
• Repeat these steps to add additional passkeys as needed.

You can delete a passkey that you no longer use or that is associated with a device you no longer have.

• Go to My Account >> Passkeys.
• Locate the passkey you want to remove.
• Click Delete Passkey.
• Review the confirmation prompt.
• Click Delete to confirm.

If you are an organization administrator, follow these steps to enable Passkey Login:

• Go to Organization and click Settings.
• Within the Settings page, open the Settings modal.

• Locate the Passkey Login toggle at the bottom of the modal and enable it.
• Click Save Changes to apply the settings.

Passkey availability depends on your organization settings and authentication method.

• Verify whether your organization administrator has enabled Passkey Login for your organization.
• If you are an organization administrator, enable it by following the steps in How to enable Passkey Login for your organization.
• Confirm that your organization does not use SAML authentication.

You may be unable to log in using passkeys or register a new passkey for either of the following reasons:

• Passkey Login is disabled: Your organization administrator may not have enabled Passkey Login for your organization. Contact your organization administrator to enable it.
• Your organization uses SAML authentication: Passkey Login is currently not available for users whose organization uses SAML authentication. You will need to use your organization's supported SAML login method.

If neither of these conditions applies:

• Verify that your passkey is available through the device or password manager where it was registered.
• Try another registered passkey.
• Use another supported login method.

• Follow the instructions displayed by your device or passkey provider.
• Verify that the authentication method is configured and available on your device.
• If authentication continues to fail, try another registered passkey or use another supported login method.

• If your passkey is synced through a supported password manager, check whether you can access it from another device.
• If you have another passkey registered to your QuestionPro account, use it to sign in.
• If you cannot access any registered passkey, use another supported login method or contact QuestionPro support for assistance.

Not necessarily. Deleting a passkey from QuestionPro removes that registration from your QuestionPro account. However, the credential may still remain on your device or password manager. If you no longer need it, you may also need to delete it from the provider where it was saved.

• Register passkeys only on devices or with providers you trust.
• Give each passkey a recognizable name to make management easier.
• Register an additional passkey on another device or through a supported synced provider where possible.
• Delete passkeys from QuestionPro when they are no longer needed, especially when retiring a device.
• Keep access to your passkey provider account secure, since it may be used to sync or recover your passkeys.
• If your organization administrator disables Passkey Login, use an alternative supported authentication method.

Passkey availability may depend on your QuestionPro license and organization settings. Contact your QuestionPro administrator or support team if you cannot access the Passkeys feature.