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On-Going Account Data
Cancellation of Service
FAQ On Data Retention Policy
No. As stated in the policy above, we do not (and cannot) restore data deleted due to user error. The system prompts you to confirm before deleting a response and it is clearly stated in the delete screens that data once removed cannot be restored.
Upon cancellation of your service/account all data associated with the account is removed. We cannot restore your data/surveys.
Sharing usernames and passwords are a violation of our Terms of Use. Please see the first item in the Terms of Use below, specifially :
I(1) -- Your login may only be used by one person – a single login shared by multiple people is not permitted.
Accordingly, if you are sharing your account information with someone else, you are not only violating the terms of use (subject to immediate termination of your license) you are entirely liable and responsible for the actions of the other users including deleting data. Any action performed by the other user would be considered as an action that was performed by you.