Dynamic Text / Dynamic Comments : Comment Boxes based on Logic

Dynamic Comment boxes are used when you want users to give you open-ended (Essay - Type) comments, if they choose a particular option (or a set of options.) This is most commonly used in the following scenario:

Which is your favourite Video Game Console ?

  • Xbox One (If this option is selected by the user, a comment box should be presented to specify the reason for picking the Xbox)
  • PS4

How do I enable Dynamic Comments on my survey?

There are two ways of adding the Dynamic Comments on the survey:

1. Directly from the question

  • GoTo:
    • Login »  Surveys »  (Select Survey) »  Edit Survey
  • 1. Click on the arrow icon corresponding to the answer option.
  • 2. Check the Enable Dynamic Comment box.
  • Survey Software Help Image
  • 3. Enter the label in the Label text box and click on the Update Logic button.

2. From the question logic

    • Login »  Surveys »  Edit »   Question's Logic icon
  • Click on Dynamic Text/Comments
  • Click on the drop-down option for the answer option you wish to enable dynamic comment, and select Enabled
  • A comment box will appear, type the title for the dynamic comment box here
  • Click on Save Question Logic
  • Survey Software Help Image

Question Types supporting Dynamic Text/Comments.

    Dynamic comment is enabled for the following question type:

  • Multiple Choice (Select One)
  • Multiple Choice (Select Many)
  • Drop down Menu
  • Multi Point Scale (Matrix Single Select)
  • Check box / Multi-select (Matrix Multi-Select)

When I disable Dynamic Text Comments, I get this warning message "You've chosen to update/remove Dynamic Text/Comments, however the system has already collected data." -- What does that mean?

It means that the system has detected that you've tried to remove Dynamic Text Comment option from a question. However, the system also has prior collected data (while you were testing?) for that question. TO AVOID DATA CORRUPTION ISSUES, you need to delete all the data collected.

Information on how to delete data is listed below in the references section

Can I have the "Other" option ALSO with the Dynamic Comment Option?

Yes. The two of them are independent.

Can I have more than one option to trigger the dynamic comment?

Yes. For each of the items make sure you choose the dynamic comment option where you want to trigger it.

Can I enable dynamic comments on a multi-select (choose all that apply) question type or a matrix question with check boxes?

Yes. We do support dynamic comments with multiple choice (choose all that apply) question types. Enabling Dynamic Comments will introduce another column in the Export File. This column will store the open-ended text data. Please do not change the question type (Eg: Radio Button ยป Checkbox) after enabling dynamic comments on your question. This is not supported and will result in data inconsistency.

Can I use other logic functions along with the dynamic text option?

Yes. All other logic functions are available when dynamic text boxes are used for a question.

How many criterias can I add in a logic?

You can add upto 5 criterias in a logic.

Can I remove the validation from the dynamic comment box logic while keeping the validation on the question?

No, however you can do this by adding multiple comment box questions and using show/hide logic to show or hide them based on the answers to the survey. Please contact our support team for further assistance.

Enabling Dynamic Comments will introduce another column in the Export File. This column will store the open-ended text data. Dynamic comment box does not work when interactive mode is on.

This feature/tools described here are available with the following license(s) :

Corporate Edition and above- Buy Now - $75/Month

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