Reward Best Practices

What is the best way to distribute the survey with rewards?

We strongly recommend that the survey should be distributed via QuestionPro email management tool, so it’s easier to track the responses. It will also help you to track the reward codes(gift cards) for each respondent under manage rewards.

What happens if we distribute the survey with rewards from a live survey link?

When you distribute the survey with rewards from Live survey link, the data does get captured but you will not be able to track the respondent details. It is an anonymous survey, so all the security levels that has been applied will not work and the respondent can take the survey along with that redeem the reward code multiple times.

Having an email address of the respondent tied to the response so in case the respondent loses their gift card code, you can get it for them from manage rewards page under your account.

If the survey has been distributed via Live survey link, to avoid this situation you can add a question in the survey asking for email address which can be used to track the respondent.

How can we prevent the respondents from taking the survey as well as reward multiple times?

We have an option ABBS(Anti Ballot Box Stuffing) which can be used to restrict the respondent taking the survey multiple times. In this scenario ABBS functionality gets activated as the reward gets added in the survey.

You can follow the steps to check: Settings>>Security>> Anti Ballot Box Stuffing

What would be the best numbers to buy reward?

If you want to purchase a large number of rewards then it is good to purchase only half number of rewards and see if those are issued and nearly when the available rewards are going to hit 0 then refill the gift cards. That way if you don't get expected number of completed responses then your rewards are not wasted.

Can I transfer the rewards from one survey to another?

No, the reward added in the survey cannot be transferred from one survey to another. We do not have any option for refund for Reward.

Is it mandatory to add reward end date?

Yes, it is mandatory to add the reward end date.

How much will I get charged for adding reward in a survey?

You will be charged one time $15 as a fulfillment fee for each type of reward added in the survey.

How is the payment done for reward?

The payment for reward needs to be done while adding reward to the survey. The payment taken is the amount of gift card added in the survey, we only charge one time fee of $15 for adding reward in the survey.

Can we get a refund of the left out gift card in the survey?

There is no refund for the left out gift cards in the survey. It is best that you can add minimum number of reward in the survey and later if are short of it can add more later.

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