Phone Verification

When a new user registers in the QuestionPro platform, phone verification can help authenticate identity, ensuring the new user is who they claim to be.

Phone Verification is a one-time process and, once completed, you can freely send out surveys. Please read the QuestionPro Anti SPAM Policy.

To be successfully phone verified, the survey owner/administrator will be expected to have completed the below requirement:

• 1. Completed survey structure including all necessary logic
• 2. If you see “Content Blocked” messages and the “Phone verification” pop-up while trying to create the survey you can ignore it and continue to complete the rest of the survey structure.

Steps to get verified after you have fulfilled the needed requirements: On the Phone Verification screen, please select the country and enter your Phone Number along with area code. Click on Call me to verify this number.

After clicking on the option, you will be taken to the below screen, asking to confirm if it is your number.

Once you confirm your number, you will be contacted by one of our representatives to verify your number.

For an expedited verification process, you can choose to verify by initiating the process via live chat. To reach out to an agent and have them verify you on the go, click on Verify using Live Chat.

You can provide your contact details on the chat and one of our representatives will get in touch with you to verify your phone number.

To immediately complete the phone verification process, please click on the Contact Live Chat button. Let the chat representative know your phone number and the verification process will be initiated immediately. On weekends or holidays, you can send us an email message by clicking on the Submit button. We will then contact you during your working hours.