Reactivating an account

The billing cycles of QuestionPro accounts are available on a monthly/annual basis. On your account’s expiry date, your credit card will be billed automatically. Sometimes it may happen that when you login to QuestionPro account you get a message that your account is blocked as the credit card could not be charged. This can happen due to:

  • Low credit limit available on your credit card.
  • The credit card expires before the account renewal date.
  • Credit card gets blocked by the bank or credit union who have issued the credit card.

How do I reactivate my account?

To reactivate your account:

  • Login to your QuestionPro account.
  • You will see a message on the top saying your account has expired. All the license levels are displayed on this page.
  • Check for your existing license level and click on the renew license button.
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  • A new page will appear to update your credit card details. Enter valid credit card details.
  • Click on confirm.
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Your account will be reactivated.

You will not be charged for the time for which your QuestionPro account remained blocked.

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