If-a-Client-uses-both-QuestionPro-Email-and-SMS-options-for-distribution-how-do-we-track-from-analyticsresponses--whether-respondent-attempted-the-survey-from-email-or-SMS-Idea-is-to-understand-what-c

If a Client uses both QuestionPro Email and SMS options for distribution, how do we track from analytics/responses - whether respondent attempted the survey from email or SMS. Idea is to understand what channel worked well for their respondents

Rajeev Gandhi Kandikuppa 11 months ago

1 Answer

Currently, QuestionPro does not generate separate logs to determine whether a respondent accessed the survey via an SMS or Email link when both invitations are sent together. However, if you send two separate batches—one for Email and one for SMS using the same contact list—distinct logs will be created under the Sent History tab.

When both Email and SMS toggles are enabled and invitations are sent together, a single combined log is generated with the status "Email and SMS | Sent".

Screenshot for reference: https://app.screencast.com/66erpSv3dtKQK

Shrivatsa Desai 11 months ago

All Questions

I have sent a survey link to the users and I want to send a second survey to the users when they complete their first survey automatically. How do I do that ?

1 Answer

You may also be interested in... Linking to your survey Public email distribution lists

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