Integration - AppExchange Edition

Currently QuestionPro allows you to automatically integrate survey data with objects in your account. Using the QuestionPro mapping tool, you may link survey data from the QuestionPro system to fields in your database. It is possible to map your survey data to any of the following fields:

  • Standard fields on Standard objects.
  • Custom fields on Standard objects.
  • Custom fields on Custom objects.

How could I utilize this integration for my company?

The QuestionPro / integration effectively gives you the ability to seamlessly integrate online survey responses with your database. For example, the data collected via a follow up customer satisfaction survey could automatically be appended to a custom field on a Case called satisfaction. With the addition of this information, you could produce satisfaction reports in segmented by account representative, location, product, etc.

How does the integation actually work?

First you create a survey at QuestionPro. Next, you identify or create fields in that you would like to use for storing survey data. The final step in the set-up is mapping each survey question to a field in QuestionPro provides a simple point and click interface allowing you to match a question in a survey to a field in Each time a respondent completes the online survey, the data is automatically recorded by QuestionPro and posted back to your database in real-time.

Where is the survey hosted?

QuestionPro is a 100% web-based system. The system is accessed using a standard web browser. QuestionPro includes a simple wizard interface for administering online surveys. All surveys are automatically hosted on our servers. Similar to, QuestionPro does not require any hardware or software.

Do I need to have a "Special" Account for this?

Not all Salesforce Accounts support enterprise integration -- Check with your SalesForce representative to confirm you have access to the "Enterprise - sForce API"

What does salesforce Error Code: API_DISABLED_FOR_ORG mean?

This means that application integration is not supported for your Salesforce edition. Please check with your SalesForce representative to confirm and upgrade your Salesforce account.

Where can I access the Salesforce Integration option in QuestionPro?

  • Go To: Login >> Surveys >> Integration >> Salesforce
  • Survey Software Help Image
  • Enter your Salesforce Username and Password along with the latest security token. Click on Verify Connection button.
  • Survey Software Help Image

Can I map QuestionPro Custom Variables to elements (Custom Object,Fields etc.) on Salesforce?

Yes. In the Data Mapping screen, choose the QuestionPro Custom Variable and map it to any of the fields of your Salesforce Object. Click on Save Data-Flow Mapping button.

Survey Software Help Image


This feature is available with the following licenses:

Team and Enterprise

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