If your emails are getting caught in SPAM folder/filters or emails are not getting delivered to recipients, setting up DKIM will ensure email delivery to inbox.
Before setting up DKIM key, we need to verify that QuestionPro SPF record is added to your domain and also verify DMARC policy.
Add QuestionPro SPF record to your domain. QuestionPro SPF Record: include:_spf.questionpro.comOnce you have added the QuestionPro SPF record, you can verify it here: Check SPF Record
Verify DMARC policy here: Check DMARC Policy
QuestionPro will generate a public and private key pair. Please add a TXT record of the public key that will be shared with you to your domain. This step needs to be performed by your IT team as QuestionPro does not have access to your domain settings.
Verify TXT record here: Check TXT record for DKIM
Upon TXT record verification for DKIM, QuestionPro will activate the DKIM keys to complete the set up. QuestionPro will verify email delivery status and DKIM key signature on the email.
QuestionPro will charge a one-time set up fee of USD 500. Any changes to the key/setup will be USD 250.
Please contact us on chat or contact your account representative to initiate DKIM set up.
This feature is available with the following licenses :