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Do we've any expected ETA on segregating the soft & hard bounces?

The second statement of this article says the system currently does not differentiate between a hard bounce and a soft bounce. Any bounce message is considered a hard bounce. However, in the near future we are planning on implementing a system to flag soft bounces separately so that they can be tracked and monitored. The current plan is to have a system where 5 or more soft bounces equate to a hard bounce.

Ashok Singh schedule4 years ago
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1 Answer
SK

This is still in progress and currently, there is no ETA for this.

 Sajjan Kshirsagar schedule 2 years ago
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How is QuestionPro handling email bounces?

The help article doesn’t mention MX anywhere on it. MX records are used to set up domains for receiving emails, they tell the internet which server to send mail to. More info here: https://www.cloudflare.com/en-gb/learning/dns/dns-records/dns-mx-record/

We at our current implementation in Qualtrics & looking at the name of the record for Qualtrics the MX is used for bounces, so their system must track and do something with the returned emails.

The record is only for receiving email, but it is often used by receiving mail systems to check the sender for spam too. It’s easy to send emails, often harder to have proper MX records set up to show the mailbox is a receiver too.

Our main email vendor is Sendgrid, their docs for the same process regarding record setup is here: https://www.twilio.com/docs/sendgrid/ui/account-and-settings/how-to-set-up-domain-authentication

How does QuestionPro intend to handle the bounces?

0 Answer
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