When-I-try-to-share-my-survey-via-email-it-does-not-allow-me-to-send-the-invite-and-shows-an-error-Please-use-either-the-Tracked-Respondents-SURVEYLINK-or-Anonymous-Respondents-ANONYMOUSSURVEYLINK-tag

When I try to share my survey via email it does not allow me to send the invite and shows an error: "Please use either the Tracked Respondents or Anonymous Respondents tags for sending the survey." Screenshot: https://prnt.sc/iI5jCofkThQ3

Aditya Gopalkrishnan 1 year ago

1 Answer

This error occurs when there is no survey link added to the email invite. By default, the compose section of the email includes the survey link which is represented by the text ‘’ and it acts as a tracked link (screenshot: https://prnt.sc/AjLbwIObs-ak).

In case you have edited the email invite and the survey link is removed, then you can add it back by clicking on the ‘Insert Survey Link’ icon (check the above-shared screenshot). There are 2 kinds of links:

Tracked Respondents - It is represented by the text ‘‘, the system will track the respondent’s details if this link is added to the email invite.

Anonymous Respondents - It is represented by the text ‘’, the system will not track the respondent’s details if this link is added to the email invite.

To know more, please check the help file: https://www.questionpro.com/help/tracking-respondents.html

Naimuddin Ahmed 1 year ago

This error occurs when there is no survey link added to the email invite. By default, the compose section of the email includes the survey link which is represented by the text ‘<SURVEY_LINK>’ and it acts as a tracked link (screenshot: <a target="_blank" rel="noopener noreferrer" href="https://prnt.sc/AjLbwIObs-ak">https://prnt.sc/AjLbwIObs-ak</a>).In case you have edited the email invite and the survey link is removed, then you can add it back by clicking on the ‘Insert Survey Link’ icon (check the above-shared screenshot). There are 2 kinds of links: Tracked Respondents - It is represented by the text ‘<SURVEY_LINK>‘, the system will track the respondent’s details if this link is added to the email invite.Anonymous Respondents - It is represented by the text ‘<ANONYMOUS_SURVEY_LINK>’, the system will not track the respondent’s details if this link is added to the email invite.To know more, please check the help file: <a target="_blank" rel="noopener noreferrer" href="https://www.questionpro.com/help/tracking-respondents.html">https://www.questionpro.com/help/tracking-respondents.html</a>

All Questions

A client's surveys currently go out using “info” at asbhawaii dot com. Is it possible to change “info” to something like “no-reply” and have an automated response (“This is an unattended email …”)? Why? We have seen some customers responding to the survey replying to that email and we want those comments in the survey and not routed to a unit that handles that email address. Is this possible? Thanks

2 Answers

How to delete a 'From' email address that is added under distribute>compose section?

1 Answer

What is the limit on number of email invitations that can be sent in a single batch?

1 Answer

When I try to share my survey via email it does not allow me to send the invite and shows an error: "Reply-to email domain should be same as selected from email domain or account email address domain." Screenshot: https://prnt.sc/zg5I4NWIoaov

1 Answer

Limit of Email Addresses when using SMTP?

I have set up SMTP. Is there a limit to the number of email addresses I can set up?

1 Answer

You may also be interested in... Manage Invitations Email delivery troubleshooting CAN-SPAM Compliance DKIM QuestionPro Email Server Information Methods to Send a Survey Email notification for each complete Sending survey reminders

GET STARTED WITH YOUR FIRST SURVEY NOW

Still have questions?

Webinar

Free Training

Support

Certification