Bulk unsubscribe
You can remove batches of unwanted email addresses from the list using the Bulk Unsubscribe option.
- Go to: Login » Surveys (select a surveys) » Distibute » Email » Lists
- Click on the more options icon
- Select bulk unsubscribe.
- Here, you can enter the email addresses you want to remove from your list, one email address per line.
- Click Unsubscribe Email Addresses to complete the process. NOTE: you cannot undo this action once it’s complete.
How do I unsubscribe an individual email address?
To unsubscribe an individual email address:
- Go to: Login » Surveys (select a surveys) » Send » Email » Lists
- Select the email list that you need to modify.
- Click on the active email address count.
- A pop-up will appear with a list of all the active email addresses.
- Click on the email address that you want to unsubscribe.
- A pop-up will appear where you can edit contact information.
- Under contact information, click on the status drop-down and select Unsubscribed.
- Click on Update Contact button.
Email address will be unsubscribed.
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