Branching or skip logic

Branching or skip logic gives you the ability to create “intelligent” surveys, meaning respondents can answer relevant questions based on their answers to screening questions. Skip Logic interrupts the default survey flow and redirects the respondent to another location which can be another question in your survey, another survey, thank you page, or terminate survey.

How do I set up branching/skip logic question?

Before setting up branching logic, you should set up the entire survey with all of the questions. This will make it easier to check that the logic is correct when testing the survey. To set up branching/skip logic, go to:

  • Go to: Login » Surveys (click on a survey) » Edit.
  • Hover over the question you wish to apply logic and click on logic.
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  • A pop-up will appear. By default, branching/skip logic tab is open.
  • Now, you can set up the skip logic. For example, if the respondents choose option "yes" for the question "do you use a smartphone" then, you can select the branching option as next question in your survey. If the respondent selects option "no" then, select branching option as "go to thank you page".

    If desired, set the default destination in case no option is selected.

  • For most question types, you can set up branching based on individual answers. To do this, select the branching destination by clicking on the drop-down for the answer under the If selected, jump to Question: column.
  • Click save question logic.
  • Note: When logic is set up for a question, a page break is automatically inserted. This page break is necessary for branching to function properly and cannot be removed.
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What are the different jump to options?

Based on the answer option selected, respondents will be directed to the jump to location that is set on the survey. Following Jump To Question options are available:

  • Survey Questions: You can select from any of the questions that are after the source question.
  • Terminate Survey: Select this option if you wish to terminate the survey for respondents who select the particular answer option. Respondents who are terminated will not be recorded as a complete response, instead it will be captured as Terminated. You can filter to see responses for those who were terminated via branching in the report filters.
  • Go To Thank You page: Select this option if you wish to direct respondents to the Thank You page. Response will be marked as a complete response.
  • Chain Survey:Select this option to take respondents to a different survey. If this option is selected, choose the Chained Survey by selecting it from the drop-down list that appears.

How do I set piping text in branching/skip logic?

Piping text helps you to carry text of the option that respondent selects to a dependent question. To set up piping text in skip logic:

  • Go to: Login » Surveys (click on a survey) » Edit.
  • Click on logic and go to skip logic.
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  • Go to the option where you want to set up piping text. Under the "jump to" column, select the question from the drop-down where you want display the piping text.
  • A text box for setting piping text will appear. Enter the text in the text box (highlighted in red box).
  • Similarly, set the piping text for other options too.
  • Click on save question logic.
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Click here to know more details about piping text.

You can also set custom variables in branching/skip logic.

License

This feature is available with the following licenses:

Professional, Corporate, Team and Enterprise

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